Client Engagement Specialist

2 weeks ago


Singapore Aureus Group Pte Ltd Full time

Company: Aureus Group Pte. Ltd
Position: Client Engagement Specialist
Location: Singapore
Compensation: $3000 /month


About Aureus Group Established in September 2013, Aureus Academy is Singapores leading music school, with over 18,000 students enrolled. Specializing in individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more, Aureus Academy caters to students of all ages and abilities.


About the Role Aureus Group is looking for skilled Client Engagement Specialists with exceptional go-getter and hustler type personalities to lead company sales as ambassadors of the brand and company. Individuals hired will utilize extensive product knowledge and exceptional customer service skills to promote the companys music programs effectively, providing tailored recommendations to potential leads and customers, maintaining the companys competitive and innovative edge.


Responsibilities
Embody the brand and face of Aureus Academy, becoming the first touch point for all customers.
Build chemistry with potential customers by using your knowledge to inform them on the best teacher and centre fit for them.
Be the voice of the customer by continuously providing feedback on their concerns and needs.
Proactively reach out to new leads maximizing engagement and conversion.
Manage high-volume outbound calls to engage potential clients, drive trial bookings, and ensure consistent follow-up communications.
Answer all incoming sales-related calls within 10 seconds to deliver prompt and responsive customer service.
Apply strategic communication techniques to maintain a minimum 65% conversion rate from leads to trial bookings.
Accurately log all interactions, including calls and follow-ups, in Salesforce to ensure comprehensive data management.
Complete one follow-up call and one WhatsApp message for each new lead by the end of the business day.
Provide detailed daily and weekly reports on call activities, trial bookings, and conversion rates.
Maintain a high level of customer engagement and strive for positive client feedback to enhance the customer experience.
KPIs and Performance Targets
Ensure all new leads are contacted within 5 minutes during working hours.
Maintain an answer rate of 80% or higher for incoming sales calls, with a pickup time within 10 seconds.
Achieve and sustain a 65% conversion rate from leads to trial bookings.
Log 100% of all interactions in Salesforce, including calls and follow-ups.
Complete follow-up communication for new leads by the end of each business day.
Maintain high customer satisfaction and positive feedback from clients.


Hiring Criteria
Strong verbal and written communication skills to engage confidently with diverse clients.
Experience with CRM systems, particularly Salesforce.
Excellent organizational skills to manage multiple leads and maintain accurate records.
Proven sales and customer service skills to effectively drive trial bookings.
Flexibility to adapt communication styles to different client needs.
Ability to work both collaboratively within a team and independently to meet performance targets.


Why Join Us? Join a supportive team dedicated to innovation and continuous growth, benefit from training and career development opportunities, and contribute to work that inspires a lifelong love of music in students.



  • Singapore This Is An IT Support Group Full time

    About the Role As a Client Engagement Specialist, you will be a vital link between LXO and our clients, ensuring that client needs are understood, met, and exceeded. You’ll work closely with our events and consultancy teams to develop and maintain strong client relationships, providing a seamless experience and contributing to the company for excellence...


  • Singapore Aureus Group Pte Ltd Full time

    Company: Aureus Group Pte.LtdPosition: ClientEngagement SpecialistLocation: SingaporeCompensation: $3000/month About AureusGroup Established in September 2013, Aureus Academy is Singapore’sleading music school, with over 18,000 students enrolled.Specializing in individually tailored piano lessons, violinlessons, drum lessons, voice lessons, and more,...


  • Singapore LIVEGROWPROSPER Full time

    Roles & ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Client Engagement Support Specialist. In this role, you will be responsible for assisting in building and maintaining strong client relationships by addressing inquiries, coordinating communication, and ensuring client satisfaction throughout their...


  • Singapore I.R.B. LAW LLP Full time

    Job SummaryWe are seeking a highly motivated and results-driven Senior Client Engagement Specialist to join our team at I.R.B. LAW LLP.


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Persolkelly Singapore Pte. Ltd., a leading recruitment agency, seeks a seasoned Client Engagement Specialist to spearhead our sales efforts in Singapore.Job DescriptionThe ideal candidate will possess exceptional communication and interpersonal skills to build strong relationships with clients and drive business growth. Key responsibilities...


  • Singapore HRFIRST Full time

    Job Title: Sales Development Representative - Client Engagement SpecialistAbout HRFIRST:We are a dynamic organization committed to delivering exceptional services. As a Sales Development Representative - Client Engagement Specialist, you will be at the forefront of our sales efforts, building relationships and driving growth.Estimated Salary: $55,000 -...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated and experienced Fitness Professional to join our team as a Client Engagement Specialist. In this role, you will be responsible for creating an engaging atmosphere that fosters client achievement of their personal fitness goals.Key Responsibilities:Develop and implement personalized training programs tailored to...


  • Singapore GUCCI SINGAPORE PTE LTD Full time

    Job Description:GUCCI SINGAPORE PTE LTD is seeking a highly skilled Client Relation Assistant to join our team. As a key member of our retail team, you will play a vital role in delivering client-centric strategies and actions plans to achieve high levels of client retention and acquisition rates.Key Responsibilities:Collaborate closely with retail teams to...


  • Singapore BYD BY 1826 PTE. LTD. Full time

    Roles & ResponsibilitiesBYD by 1826Job Overview:As an Automotive Client Engagement Specialist, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling of appointment, changing of appointment and other duties. You will provide a high level of customer satisfaction in all interactions.Key...


  • Singapore INTEROPERA PTE. LTD. Full time

    About the RoleInterOpera Pte. Ltd. is a leading developer of digital infrastructure and solutions for environmental attributes, striving to accelerate the global transition to net-zero and sustainable energy.The Client Success and Operations Specialist is a dual-role position that requires exceptional client satisfaction management and operational expertise....


  • Singapore KLS ENGINEERING (PTE. LTD.) Full time

    Job DescriptionWe are seeking a skilled Business Development Executive - Client Engagement Specialist to join our team at KLS ENGINEERING (PTE. LTD.) in Singapore.About the RoleThis is an exciting opportunity to build and maintain strong relationships with clients, ensuring their needs are met and exceeded.Main ResponsibilitiesServe as the primary point of...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    This is an exciting opportunity to join HAYS SPECIALIST RECRUITMENT PTE. LTD. as a Financial Services Specialist in their Client Relationship Management team.Job SummaryWe are seeking a highly skilled and experienced Financial Services Specialist to manage end-to-end client contact lookbacks, ensuring timely and accurate completion. The ideal candidate will...


  • Singapore SAXO CAPITAL MARKETS PTE. LTD. Full time

    About UsSaxo Capital Markets PTE. LTD. is a dynamic financial institution dedicated to empowering clients in the trading and investing space.As a Financial Markets Engagement Specialist, you will play a vital role in driving client engagement and promoting responsible investing practices across various markets.SalaryThe estimated salary for this position is...


  • Singapore SALMON THRUST PTE. LTD. Full time

    Company: SALMON THRUST PTE. LTD. Content and Engagement Specialist Job Reference: MCF-2024-1604775 Location: 160 ROBINSON ROAD 068914 Type: Full Time Level: Junior Executive Experience: 2 years Salary: $3,500 to $4,000 Monthly Posted: 30 Oct 2024 Closing: 20 Nov 2024 As a Learning and Development Executive (Content and Engagement Specialist), you will focus...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    OverviewThe Supreme HR Advisory Pte Ltd seeks a Campus Engagement Specialist to provide administrative and logistic support to student activities and events. The ideal candidate will have excellent communication skills, the ability to work independently, and a strong passion for engaging with students.Salary: $2800 - $3500Job DescriptionThe Campus Engagement...


  • Singapore HRFIRST Full time

    Roles & ResponsibilitiesAre you ready to take your career to the next level? We’re looking for a motivated, results-oriented individual to join our team and help expand our reach by connecting with and engaging customers through impactful communication and strategic solutions.Key Responsibilities: Building Connections: Develop meaningful relationships...


  • Singapore ASIA GULF CLOUD PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Act as the primary liaison for institutional and VIP clients across both the TradeFi and Web3 sectors, ensuring that all client inquiries and requests are addressed promptly and professionally. Enhance and cultivate relationships with existing clients in the APAC and Middle East regions through regular...


  • Singapore LARK TECHNOLOGIES PTE. LTD. Full time

    LARK TECHNOLOGIES PTE. LTD. is seeking a seasoned Director of Client Engagement to spearhead the Customer Success function for our Lark APAC team.About the RoleThis dynamic role will drive strategic growth, foster exceptional customer experiences, and ensure seamless onboarding, implementation, and training. The ideal candidate will have a proven track...


  • Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    We are seeking a highly skilled Community Outreach and Engagement Specialist to join our team at Vanguard Healthcare Pte. Ltd.About the RoleThis is an exciting opportunity for a motivated individual to work closely with our senior care centre team, supporting the Centre Manager in planning and arranging activities and transport for our clients. The...


  • Singapore PICO ART INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesSUMMARY:The Assistant Account Manager, Client Engagement will play a crucial role in driving revenue growth and expanding our client base within the events and exhibitions industry.Responsible for managing client relationships and ensuring the successful delivery of events. Working closely with clients to understand their needs and...