Client Engagement Specialist
2 weeks ago
Company: Aureus Group Pte.Ltd
Position: ClientEngagement Specialist
Location: Singapore
Compensation: $3000/month
About AureusGroup Established in September 2013, Aureus Academy is Singapore’sleading music school, with over 18,000 students enrolled.Specializing in individually tailored piano lessons, violinlessons, drum lessons, voice lessons, and more, Aureus Academycaters to students of all ages and abilities.
About the Role Aureus Group is looking forskilled Client Engagement Specialists with exceptional go-getterand hustler type personalities to lead company sales as ambassadorsof the brand and company. Individuals hired will utilize extensiveproduct knowledge and exceptional customer service skills topromote the company’s music programs effectively, providingtailored recommendations to potential leads and customers,maintaining the company’s competitive and innovativeedge.
Responsibilities
•Embody the brand and face of Aureus Academy, becoming the firsttouch point for all customers.
• Build chemistry withpotential customers by using your knowledge to inform them on thebest teacher and centre fit for them.
• Be the voice ofthe customer by continuously providing feedback on their concernsand needs.
• Proactively reach out to new leadsmaximizing engagement and conversion.
• Managehigh-volume outbound calls to engage potential clients, drive trialbookings, and ensure consistent follow-up communications.
• Answer all incoming sales-related calls within 10 seconds todeliver prompt and responsive customer service.
• Applystrategic communication techniques to maintain a minimum 65%conversion rate from leads to trial bookings.
•Accurately log all interactions, including calls and follow-ups, inSalesforce to ensure comprehensive data management.
•Complete one follow-up call and one WhatsApp message for each newlead by the end of the business day.
• Provide detaileddaily and weekly reports on call activities, trial bookings, andconversion rates.
• Maintain a high level of customerengagement and strive for positive client feedback to enhance thecustomer experience.
KPIs and Performance Targets
• Ensure all new leads are contacted within 5 minutes duringworking hours.
• Maintain an answer rate of 80% orhigher for incoming sales calls, with a pickup time within 10seconds.
• Achieve and sustain a 65% conversion ratefrom leads to trial bookings.
• Log 100% of allinteractions in Salesforce, including calls and follow-ups.
• Complete follow-up communication for new leads by the end ofeach business day.
• Maintain high customer satisfactionand positive feedback from clients.
Hiring Criteria
• Strong verbal and writtencommunication skills to engage confidently with diverseclients.
• Experience with CRM systems, particularlySalesforce.
• Excellent organizational skills to managemultiple leads and maintain accurate records.
• Provensales and customer service skills to effectively drive trialbookings.
• Flexibility to adapt communication styles todifferent client needs.
• Ability to work bothcollaboratively within a team and independently to meet performancetargets.
Why Join Us? Join asupportive team dedicated to innovation and continuous growth,benefit from training and career development opportunities, andcontribute to work that inspires a lifelong love of music instudents.
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