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Front Office Manager

2 months ago

Singapore SSG HOTELS PTE. LTD. Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at SSG Hotels Pte. Ltd. in Singapore.

Key Responsibilities:
  • Process guest check-ins and room assignments in accordance with hotel policies and procedures.
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Manage front desk operations, including handling cash and credit transactions, and maintaining accurate records.
  • Supervise and train front desk staff to ensure excellent service delivery and adherence to hotel standards.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Conduct night audits and prepare reports to ensure accuracy and compliance with hotel policies.
  • Manage loyalty membership programs and ensure that guests receive personalized service and rewards.
  • Perform other duties as assigned by management to ensure the smooth operation of the front office.
Requirements:
  • Minimum 2 years of experience in a front office or hotel management role.
  • Professional certificate or diploma in hospitality or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and analytical skills.
  • Proficiency in Opera and Marriott systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.