APJ Regional Customer Success Strategist

1 week ago


Singapore Databricks Full time
About This Opportunity

We are seeking a seasoned professional to join our team as a Customer Enablement Architect, based in Singapore. In this role, you will work closely with multiple teams including Sales, Field Engineering and Professional Services account teams to support customer onboarding and ongoing training needs.

As a key member of the Databricks Customer Enablement team, you will play a critical role in upskilling Data and AI professionals in our customer organizations to use Databricks and accelerate customer success and outcomes.

About You

To be successful in this role, you will need to have 1+ years of experience in Big Data, AI or Data Science and 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business.

You should also possess strong stakeholder management, executive presence and interpersonal skills, as well as the ability to translate customer outcomes to learning plans and enablement recommendations.

In addition, you will need to have verbal and written fluency in English as well as either Japanese and/or Korean.

About the Role

This is a full-time opportunity that requires a strong understanding of customer enablement strategies and the ability to drive adoption and success for our customers in the region.

You will work closely with the global training teams of Delivery and Operations to provide a seamless execution of training and development plans.

You will also report weekly/monthly/quarterly numbers and guide appropriate actions from the field teams by creating and managing plans for training bookings and revenue execution expectations.

About the Team

The Databricks Customer Enablement team is seen throughout Databricks as a strategic driver for our customer's adoption and success.

We are committed to providing our customers with the best possible learning outcomes and are looking for a skilled professional to join our team.

We estimate the salary for this role to be around SGD $100,000 - SGD $120,000 per annum, depending on experience.



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