Director of services, apj

5 days ago

Singapore Hydrolix Full time

Director of Services, APJLOCATIONJob DescriptionHydrolix is a fast growing startup that is revolutionizing the world of data management and analytics. As we continue to scale, we’re seeking an experiencedDirector of Servicesto lead our APJ Services Organisation. The Director will have Solutions Engineering (Presales), Customer Success, and Site Reliability Engineering (SRE) teams reporting to them within the APJ region. This role requires close alignment with the regional sales leader and global peers to ensure that local market, customer, and partner needs are met. As theDirector of Services, APJ , you’ll play a critical role in ensuring the successful delivery of our services across the region to a wide variety of customers, partners and ecosystems.
Key ResponsibilitiesWork closely with regional sales leaders and global peers to align Pre Sales and Post-Sales service delivery teams, prioritizing to meet regional business objectives.
Oversee service delivery operations, including presales, implementation, and support. Drive efficiency, quality, and scalability in each of these areas.
Understand and address local market, customer, and partner needs and development, tailoring service delivery approaches to address regional nuances.
Oversee the assignment and prioritization of customer and partner tasks to ensure timely and successful service delivery, meeting customer requirements.
Foster a culture of customer-centricity and continuous improvement.
Recruit, train, support career development for team members and conduct regular performance reviews.
Manage SRE and act as an escalation point in incident management efforts to resolve issues promptly and effectively.
Design, develop, and implement best practices and continuous improvement initiatives.
Qualifications and SkillsBachelor’s degree in Computer Science, Engineering, or a related field.Or equivalent and relevant work experience.Minimum of 5+ years of experience managing a Technical Services organisation covering Presales Customer Success and/or Post Sales Professional Services teams in a Saa S/Maa S/Paa S environment.
Strong leadership and team management skills.
A customer-centric mindset, passionate for ensuring customer success.
Excellent communication and interpersonal abilities.
Cross-Functional Collaboration, comfortable working with diverse teams.
Comfortable with ambiguity and problem-solving in a fast paced environment.
Can do attitude and ability to work collaboratively with cross-functional teams.
To apply, please send your resume, cover letter, and any relevant references to
We look forward to seeing how you can make an impact at Hydrolix.
Hydrolix provides equal employment opportunities without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Hydrolix. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.#J-18808-Ljbffr

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