Level 2 Technical Support Specialist

4 days ago


Singapur, Singapore Civica Full time

We're a leading provider of software solutions for public sector organizations worldwide. Our mission is to empower governments and institutions to deliver critical services efficiently and effectively.

As a company, we're passionate about leveraging technology to drive positive change and improve outcomes for citizens and public sector organizations. If you share our vision and are committed to making a difference, then we'd love to hear from you.

About The Opportunity

As a Level 2 Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services for our clients' Library Management Systems.

Key Responsibilities

  • Provide technical support and assistance to end-users via phone, email, or online platforms
  • Troubleshoot and resolve software faults and issues with Spydus Library Management Software
  • Manage and track support cases, escalating complex issues to senior technical staff as needed
  • Diagnose and resolve software and hardware faults, ensuring minimal downtime for clients
  • Monitor and maintain computer systems and networks, ensuring optimal performance and security
  • Maintain high levels of customer satisfaction, meeting or exceeding Service Level Agreements (SLAs)

We're committed to providing a supportive and collaborative work environment that fosters growth and development. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



  • Singapur, Singapore Indosuez Wealth Management Full time

    Job SummaryIndosuez Wealth Management is seeking a skilled Level 2 IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key ResponsibilitiesManage all incoming IT production issues and requests in a timely and efficient manner.Create tickets for...


  • Singapur, Singapore Talent Trader Group Full time

    Job SummaryTalent Trader Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical assistance to...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionJob Type: 1 year contractExperience Level: Entry-Level (0-2 years of experience preferred)Job Summary:We are seeking a dedicated and customer-focused Technical Support Specialist to join our IT team at Flintex Consulting Pte Ltd. The ideal candidate will provide technical support to end users and ensure the smooth operation of video...


  • Singapur, Singapore U3 Full time

    Position OverviewAs a Technical Support Specialist, you will be responsible for providing exceptional assistance to our users by addressing their technical issues and inquiries. Your role will involve:Diagnosing and resolving incidents and requests at Level 1/2.Logging and tracking customer system problems, incidents, and queries.Prioritizing and resolving...


  • Singapur, Singapore iCompaz Singapore Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at iCompaz Singapore. As a key member of our IT department, you will be responsible for providing top-notch technical support and services to our clients.Key ResponsibilitiesProvide on-site and off-site technical support for end-user devices and peripherals, ensuring...


  • Singapur, Singapore Yamaha Music (Asia) Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Yamaha Music (Asia). As a Technical Support Specialist, you will be responsible for providing technical expertise and support to customers, ensuring that they receive the best possible experience with our products.Key ResponsibilitiesCustomer Support: Provide...


  • Singapur, Singapore Applied Value Tech Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Applied Value Tech. As a Technical Support Specialist, you will play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue...


  • Singapur, Singapore iCompaz Singapore Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at iCompaz Singapore. As a key member of our IT department, you will be responsible for providing top-notch technical support services to our clients.Key ResponsibilitiesProvide on-site and off-site technical support services for end-user devices and peripherals,...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job SummaryWe are seeking a dedicated and customer-focused Technical Support Specialist to join our IT team at Flintex Consulting Pte Ltd. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems.Key ResponsibilitiesProvide technical support to end users for hardware, software, and network...


  • Singapur, Singapore JK TECHNOLOGY PTE LTD Full time

    Job Summary:JK TECHNOLOGY PTE LTD is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide Level 1 support to the IT team, including troubleshooting and resolving technical...


  • Singapur, Singapore PRISM+ Full time

    We are seeking a skilled Technical Support Product Specialist to join our team at PRISM+.As a technical support product specialist, you will be responsible for performing thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.Key...


  • Singapur, Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system...


  • Singapur, Singapore JK TECHNOLOGY PTE LTD Full time

    Job Summary:JK TECHNOLOGY PTE LTD is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide Level 1 support to the IT team, troubleshooting and resolving technical issues in a...


  • Singapur, Singapore Datadog Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...


  • Singapur, Singapore Intapp Full time

    About the Role:Intapp is seeking a Technical Support Specialist with experience in enterprise software to enhance our Client Success & Support division.The responsibilities of the Support Specialist encompass investigating, prioritizing, and resolving inquiries that enter the support queue.In this capacity, you will tackle high-priority and complex...


  • Singapur, Singapore Kingsmen Full time

    About the RoleKingsmen is seeking a skilled IT Support Specialist to join our team in Singapore. As an IT Support Specialist, you will be responsible for providing level 1 helpdesk support to all PC & MAC users, ensuring smooth on-boarding and off-boarding of end-users, and facilitating repair processes for IT hardware.Key ResponsibilitiesProvide technical...


  • Singapur, Singapore Intapp Full time

    About the Role:Intapp is seeking a Technical Support Specialist with experience in enterprise software to enhance our Client Success & Support division.The responsibilities of the Support Specialist encompass investigating, prioritizing, and resolving inquiries that enter the support queue.In this capacity, you will address high-priority and/or intricate...


  • Singapur, Singapore Publicis Re:Sources Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Publicis Re:Sources Global. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience.Key ResponsibilitiesProvide first-level technical support...


  • Singapur, Singapore Civica Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech...


  • Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Job SummaryAt 3160 KLA-Tencor (Singapore), we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving complex technical issues related to our equipment, collaborating with cross-functional teams, and providing exceptional customer support.Key ResponsibilitiesExercise...