Level 2 Technical Support Specialist
4 days ago
We're a leading provider of software solutions for public sector organizations worldwide. Our mission is to empower governments and institutions to deliver critical services efficiently and effectively.
As a company, we're passionate about leveraging technology to drive positive change and improve outcomes for citizens and public sector organizations. If you share our vision and are committed to making a difference, then we'd love to hear from you.
About The Opportunity
As a Level 2 Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services for our clients' Library Management Systems.
Key Responsibilities
- Provide technical support and assistance to end-users via phone, email, or online platforms
- Troubleshoot and resolve software faults and issues with Spydus Library Management Software
- Manage and track support cases, escalating complex issues to senior technical staff as needed
- Diagnose and resolve software and hardware faults, ensuring minimal downtime for clients
- Monitor and maintain computer systems and networks, ensuring optimal performance and security
- Maintain high levels of customer satisfaction, meeting or exceeding Service Level Agreements (SLAs)
We're committed to providing a supportive and collaborative work environment that fosters growth and development. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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