Level 2 Support Analyst

5 months ago


Singapur, Singapore Civica Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About The Opportunity

As a Level 2 Support Analyst, you will be responsible for monitoring and supporting the Library Management System based in Singapore.

Duties

· Responsible for technical software support to end users

· Troubleshooting of Spydus Library Management Software

· Manage, track and escalate support cases logged online or via phone

· Diagnose and solve software faults

· Monitor and maintain computer systems and networks

· Maintain the SLA of customers

 Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.



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