Production Support System Analyst

2 months ago


Singapur, Singapore Nityo Infotech Full time

Job Summary

Nityo Infotech is seeking a highly skilled Production Support System Analyst to join our team. As a key member of our IT department, you will be responsible for providing Level 2 support for a wide range of Core Banking and Cards applications across various regions.

Key Responsibilities

  • Perform and support system maintenance and operations BAU activities, including working with the delivery team for on-boarding of new services, systems, and enhancements.
  • Monitor and perform business volume growth, application capacity, and EOD batch trending analysis to ensure the health and stability of systems.
  • Work on production incident and problem management, meeting TRO, and providing EOD production support for Core Banking and Cards application systems.
  • Responsible for BAU production support for key/certificate renewal activities, Group RDR/In-Country DR/external business partner BCP support, and pre/post support of infrastructure upgrade and maintenance activities.
  • Perform proactive monitoring and analysis on business volume growth and EOD batch run trending, and work with L3 and respective stakeholders for production fixes and preventive measures.
  • Build and maintain a repository for KB articles for production support documentation and System Ops-related SOP.
  • Review and ensure proper knowledge transfer/documentation from project/development teams for smooth on-boarding and transition to Level 2 production support.

Requirements

  • 3-5 years of working experience in providing Level 2/L3 support in open systems platforms.
  • Experience with OS/400 or Mainframe systems (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve languages is an added advantage.
  • Good understanding and experience in SDLC and ITIL.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced, team-oriented environment, including weekends and wee hours.

Preferred Qualifications

  • Experience with Silverlake banking systems and CardLink systems is a plus point.
  • Working experience with tools such as Control-M, Geneos, and Connect Direct is an added advantage.


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