Product Support Analyst
2 months ago
We are seeking a highly skilled and experienced professional to join our Global Markets team as a Product Support Analyst. This is an exciting opportunity to work with a leading bank in Asia and contribute to the success of our business.
Key Responsibilities- Work closely with front office traders to understand and gather business needs for trading, including derivatives payoff variations, product specifications, risk reports, and trade-related matters.
- Translate new front office requirements into proper Business Requirements Documents.
- Collaborate with Technology to participate in system design, user acceptance testing, troubleshooting, and ensuring that front office system needs are being met in any implementation.
- Perform user acceptance testing on behalf of traders.
- Provide presentation and knowledge sharing to all downstream users for new product rollouts.
- Work with Technology, Operations, Risk, and Finance divisions to create a seamless end-to-end process covering all aspects of the trade life cycle.
- Investigate and resolve issues raised by Front Office relating to trading systems, product payoff variations, PnL distortion, risk variations, trade life cycle, and work process.
- Collaborate with vendors to resolve system issues, ensuring key issues are addressed effectively and timely.
- Train users on the proper use of Global Markets Platforms.
- Manage user queries on functional, system, or processes, ensuring all cases are logged, closed, or worked upon appropriately on a daily basis.
- A Bachelor or Master degree in Finance, Computational Finance, Computer Science, Technology, or a relevant discipline from a reputable institution.
- A minimum of 6 years' work experience in front office support, risk, technology, or middle office role.
- Hands-on experience in UAT.
- Knowledge of Treasury Products, particularly derivatives, is a must.
- Knowledge of Treasury workflow.
- Knowledge of Treasury applications, particularly Murex, is a major advantage.
- Strong analytical and problem-solving skills.
- Strong presentation and meeting skills.
- Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines.
- Highly resourceful, self-motivated, and conscientious with excellent verbal and written communication skills.
- Good user relationship management.
- End-user focused and empathetic.
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