Production Support Specialist
4 weeks ago
Job Title: Production Support Analyst
About the Role:
We are seeking a highly skilled Production Support Analyst to join our Data Application Support team. As a key member of our team, you will be responsible for ensuring the production stability of our Data warehouse, ETL, BI, and Big Data Application Systems.
Key Responsibilities:
- Provide application support to various business users, attending to their queries and requests promptly.
- Work on timely resolution for reported incidents to meet service level targets.
- Perform root cause analysis to identify permanent solutions and prevent recurring incidents.
- Ensure all incidents and problems are proactively managed, prioritizing numerous issues of varying severity and escalating as necessary.
- Collaborate with the development team to identify resolutions and transition releases into production.
- Participate in Business Continuity Management activities and infrastructure upgrades.
- Responsible for capacity management, monitoring and analyzing current performance and capacity data, and forecasting required capacity.
Requirements:
- Degree in computer science or related disciplines.
- Minimum 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence.
- Working experience in ETL, Data warehouse, and various business intelligence tools on Unix/Windows platforms.
- Mandatory technical skills: Informatica, BI Tools, Oracle, Unix/Linux, AS400, Control-M, Shell scripting.
- Knowledge of ITIL or similar framework is an advantage.
- Experience in Quantexa, Teradata, Big Data using Cloudera, Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, Kafka, Map Reduce/Spark is optional but advantageous.
About Encora:
Encora is the preferred digital engineering and modernization partner of leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we value diversity and inclusion:
We hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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