Production Support Specialist

2 months ago


Singapur, Singapore Virtusa Full time
Job Description

Job Summary:

Virtusa is seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support and troubleshooting for our production applications.

Key Responsibilities:

  • Provide technical support and troubleshooting for production applications, including Java and.NET applications in Unix and Windows environments.
  • Manage incidents, problems, releases, and deployments, and perform root cause analysis to identify and resolve issues.
  • Collaborate with business users, IT teams, and vendors to understand and resolve technical issues.
  • Develop and maintain knowledge of web languages (HTML/CSS, JavaScript), databases (Oracle, Microsoft SQL), and application servers (IIS, WebSphere Application Server).
  • Stay up-to-date with industry trends and technologies to ensure the highest level of technical expertise.
  • Communicate effectively with stakeholders to provide timely and accurate updates on technical issues and resolutions.
  • Work collaboratively with the team to identify and implement process improvements.
  • Participate in on-call rotations to provide 24/7 support for critical applications.
  • Develop and maintain documentation to ensure knowledge sharing and transfer.

Requirements:

  • At least 3 years of relevant experience in application production support.
  • Experience in incident management, problem management, release management, root cause analysis, and deployment.
  • Strong understanding of SDLC and experience working with business users, IT teams, and vendors.
  • Knowledge of web languages, databases, and application servers.
  • Excellent technical troubleshooting skills and ability to work under pressure.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with the team and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Good organization and time management skills.
  • Certification or formal training in ITIL is an added advantage.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading IT company and contribute to the success of our clients.


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