Production Support Specialist
4 weeks ago
We are seeking a highly skilled Production Support Specialist to join our team at Amaris Consulting. The successful candidate will be responsible for proactively monitoring, managing, and improving the availability and performance of production environments.
Key Responsibilities- Monitor and manage production environments to ensure optimal performance and availability.
- Manage capacity planning to ensure production applications operate efficiently.
- Investigate and resolve incidents and problems in a timely and effective manner.
- Identify and implement improvements to reduce the number of ongoing incidents.
- Manage change management processes to ensure controlled changes to production environments.
- Ensure the quality of changes within production environments.
- Collaborate with team members to ensure adherence to processes and procedures.
- Request training to improve knowledge and skills when needed.
- Apply initiative within acceptable risk levels and escalate when necessary.
- Follow user service guidelines if the position is user-facing.
- Educate and inform team members on new technologies and processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in production support or a related role.
- Proficiency in Web SSO solutions.
- Experience with SOA security.
- Knowledge of autoprovisioning tools such as BMC ControlSA, Sailpoint, or Forgerock.
- Understanding of LDAP, Kerberos, SSL/TLS, PKI, GSS-API, and SPNEGO.
- Familiarity with oAuth2 and OpenIDConnect.
- Knowledge of security models for web applications.
- Understanding of infrastructure standards for network load balancers, servers, networks, and storage.
- Automation mindset with experience in using tools like Ansible.
- Scripting skills using Python/JS or shell.
- Experience in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS.
- Proven logical and methodical problem analysis and troubleshooting skills.
- Experience working with an industry-recognized service desk and project management toolset.
- Clear communication skills in both written and oral forms.
Amaris Consulting is a leading provider of IT consulting services. We are committed to delivering high-quality solutions that meet the needs of our clients.
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