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Guest Service Ambassador

2 months ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time
Job Summary

We are seeking a dynamic and self-motivated Guest Service Ambassador to join our team at ASCOTT INTERNATIONAL MANAGEMENT PTE LTD. As a key member of our community, you will be responsible for creating an inclusive and collaborative environment for our guests.

Key Responsibilities
  • Guest Services
    • Assist guests with check-in and provide exceptional customer service
    • Encourage guests to download our mobile app to explore and interact with our community
    • Facilitate communication and requests from guests
  • Operational Efficiency
    • Monitor room availability and ensure processes are carried out in accordance with corporate guidelines
    • Perform book-keeping activities and assist with housekeeping duties
    • Handle walk-ins, emails, and phone inquiries
  • Community Building
    • Notice guest preferences and manage their profiles
    • Assist in curating an event calendar and executing community initiatives
    • Proactively interact with guests to obtain constructive recommendations
Requirements
  • Dynamic and self-motivated with strong presentation, verbal, and written communication skills
  • Passionate about entrepreneurial, tech, creative, and collaborative communities
  • Knowledge of current trends and happenings
  • Attention to detail and ability to anticipate and react to guest demands
  • Tech savvy and able to pick up new systems and technology solutions easily
  • Exciting skills or talents (lyf skills) such as coffee making, bartending, singing, or computer geek
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package