Digital Product Manager

1 week ago


Singapur, Singapore DBS Bank Full time

Job Summary

DBS Bank is seeking a Digital Product Manager to lead and oversee digital insurance projects in our bancassurance team. This role involves launching new digital initiatives and creating a compelling online customer experience.

Key Responsibilities

  • Collaborate with departments and insurance partners to develop new or enhanced application websites for insurance products.
  • Conceptualize the flow and design of screens through close partnership with the design team, focusing on customer needs and pain points.
  • Conduct immersion studies with agencies to understand customers' needs and address them in our design.
  • Define business requirements for digital website development and review user stories.
  • Review and improve website content.
  • Participate in user acceptance testing, pilot testing, and live verification.
  • Manage project timelines and ensure delivery as planned.
  • Optimize customer journey and identify opportunities to improve user experience using Adobe Analytics.
  • Monitor, analyze, and report online sales acquisition and overall digital business performance.
  • Manage and prioritize backlog and new project initiatives.
  • Follow up and ensure production issues are resolved within specified timelines with insurance partners and tech teams.

Requirements

  • Minimum 5 years' experience in a related position, preferably in life insurance products.
  • Bachelor's Degree holder from an accredited college or university.
  • Experience in digital channel management, gathering business requirements, managing channels projects, and initiatives.
  • Understanding of UI/UX design and digital customer journey.
  • Positive mindset and meticulous attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving skills and ability to work independently with limited direction and supervision.
  • Proven track record in working in high-pressure and fast-paced environments.
  • Self-motivated with a strong sense of ownership and accountability.
  • Ability to analyze and resolve problems using data and customer feedback.
  • Experience in tracking, analyzing, and interpreting website performance using Adobe Analytics.

What We Offer

DBS Bank offers a competitive salary and benefits package, as well as a dynamic environment that supports your development and recognizes your achievements.



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