Digital Crisis Resolution Expert
4 days ago
You will be part of a fast-paced, dynamic, and proactive team that provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users' voices to help shape product solutions.
Responsibilities- Manage critical social alerts and escalations
- Triage and handle a wide range of escalations
- Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols
The successful candidate will be a subject matter expert on YouTube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports. Participation in an on-call weekend rotation is also required, where the candidate will independently operate as an Incident Manager during select weekends and holidays to manage P0 incidents and send Exec social alerts.
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Crisis Resolution Specialist
4 days ago
Singapore Tata Consultancy Services Limited Full timeRoles & Responsibilities:As a Crisis Resolution Specialist at Tata Consultancy Services Limited, you will be the primary point of contact for all Major Incidents. Your key responsibilities will include facilitating the Incident and Problem Management processes, participating in major incident resolution calls, and conducting post-mortem analyses to ensure no...
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Digital Crisis Manager and Escalation Expert
2 days ago
Singapore Google Inc. Full timeWe are seeking a Digital Crisis Manager and Escalation Expert to join our team at Google Inc. In this role, you will manage critical social alerts and escalations, working closely with PR, Trust & Safety, Product, and Engineering teams to craft external communications and resolve issues.Key responsibilities include triaging and handling a wide range of...
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Digital Crisis Management Specialist
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Singapore This is an IT support group Full timeMeta's Global Operations team exists to help people connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community.The Business Incident Response team is responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could...
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Social Media Crisis Resolution Expert
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Central Banking Resolution Expert
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Emergency Resolution Expert
4 days ago
Singapore Just After Midnight Full timeJust After Midnight is seeking an Emergency Resolution Expert to join our technical support team. As a critical member of our emergency response process, you will play a vital role in ensuring the continued availability and reliability of our clients' websites and applications.Your responsibilities will include monitoring client websites and applications,...
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Backlog Resolution Expert
3 days ago
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Senior Crisis Manager
3 days ago
Singapore Ministry of Culture, Community and Youth (MCCY) Full timeAbout the RoleWe are seeking a seasoned Senior Crisis Manager to lead our team in developing and implementing effective crisis management strategies. This key role requires strategic foresight, cross-functional collaboration, and a deep understanding of risk management to safeguard operations against potential disruptions.You will work closely with internal...
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Business Crisis Resolution Expert
1 day ago
Singapore Meta Full timeRole Summary: This Business Incident Response Specialist position plays a critical role in supporting our customers and ensuring their experience on Meta's platforms is seamless and secure. Responsibilities: Serve as the primary communication channel on critical escalations, effectively communicating with multiple stakeholders. Requirements: Demonstrated...
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Microsoft Crisis Specialist
4 days ago
Singapore Microsoft Corporation Full timeJob OverviewWe are looking for a talented Technical Support Lead to join our team. This role will involve managing highly complex levels of escalated problems, ensuring understanding of customer needs and challenges in crisis situations, and developing strategic programs to drive desired customer outcomes.Responsibilities- Oversee crisis situations,...
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Shipping Dispute Resolution Expert
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Digital Crisis Manager
1 day ago
Singapore Singtel Group Full timeAt Singtel, we foster a diverse and inclusive workforce where our people's backgrounds and experiences help us innovate and create strong connections with customers.We strive to ensure all our practices are non-discriminatory and provide a fair performance-based culture that is diverse, inclusive and collaborative.About UsSingtel Networks is transforming to...
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Business Operations Crisis Manager
7 hours ago
Singapore Meta Full timeMeta's Global Operations team exists to help people connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community.The Business Incident Response team is responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could...
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Digital Program Operations Lead
4 days ago
Singapore Salt Digital Recruitment Full timeCompany OverviewSalt Digital Recruitment is a global talent acquisition agency providing expert recruitment services to companies in the digital sector.
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Marketing Training Expert
7 hours ago
Singapore Salt Digital Recruitment Full timeSalt Talent Search is seeking an expert in Digital Marketing to support our training programs.The ideal candidate will have a strong background in Digital Marketing and agile ways of working.Job Description:Support training programs in Digital MarketingDeliver high-quality training sessionsAct as mentor for studentsGuide learners through development of...
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Singapore This is an IT support group Full timeWe are seeking a Global Online Security Incident Resolution Expert to join our team at Meta.This role will be responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could impact the community.The ideal candidate will have 5+ years of experience working in large-scale operations, domains such as...
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Digital Operations Manager
4 days ago
Singapore Vertis Digital Full timeProject Manager RoleThe Junior Project Manager will play a critical role in the success of our projects at Vertis Digital. This includes assisting senior project managers in developing project plans, timelines, and budgets. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work collaboratively with...
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Digital Marketing Project Lead
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Singapore Digital Alchemy Full timeCompany OverviewDigital Alchemy is a global marketing automation services provider that offers comprehensive marketing solutions and technical support to local and global organizations. Our team of experts has a network of offices spanning Asia and the Americas, ensuring seamless delivery of projects worldwide.We are an inclusive and diverse employer that...
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Digital Assets Expert
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Singapore LMAX Group Full timeDigital Assets Expert Job SummaryWe are seeking a Digital Assets Expert to join our team. The successful candidate will be responsible for understanding the high-level functioning of MT4/5 platform and its relation to LMAX servers, raising any issues with the relevant team – Risk and MT4/5 team.Main Duties:
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Assurance and Resolution Expert
1 day ago
Singapore Fullerton Healthcare Group Full timeCompany InformationFullerton Healthcare Group is a leading healthcare provider that offers a range of services, including claims processing and management. We are committed to delivering high-quality care to our patients and providing excellent customer service to our clients. Our team of experienced professionals is dedicated to ensuring that our patients...