Digital Crisis Resolution Expert
3 days ago
You will be part of a fast-paced, dynamic, and proactive team that provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users' voices to help shape product solutions.
Responsibilities- Manage critical social alerts and escalations
- Triage and handle a wide range of escalations
- Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols
The successful candidate will be a subject matter expert on YouTube, Creator, and Industry social media conversations, contributing valuable insights to weekly internal reports. Participation in an on-call weekend rotation is also required, where the candidate will independently operate as an Incident Manager during select weekends and holidays to manage P0 incidents and send Exec social alerts.
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Crisis Resolution Specialist
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Digital Crisis Management Specialist
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Central Banking Resolution Expert
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Emergency Resolution Expert
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Backlog Resolution Expert
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Senior Crisis Manager
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Microsoft Crisis Specialist
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Singapore This is an IT support group Full timeWe are seeking a Global Online Security Incident Resolution Expert to join our team at Meta.This role will be responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could impact the community.The ideal candidate will have 5+ years of experience working in large-scale operations, domains such as...
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Digital Program Operations Lead
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Digital Operations Manager
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Social Media Crisis Resolution Expert
3 days ago
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Digital Marketing Project Lead
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Digital Communications Expert
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Singapore Google Full timeDigital Communications Expert wanted for YouTube's Support team! As a Digital Communications Expert, you will be responsible for crafting external communications and resolving issues related to social media escalations.You will work closely with cross-functional teams to identify and prioritize opportunities for enhancing the user experience, external...
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Digital Communications Expert
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Digital Branding Expert
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Digital Music Rights Specialist
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Digital Alchemy Project Coordinator
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Digital Industry Expert
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Digital Content Expert
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Digital Growth Expert
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