Digital Crisis Management Specialist

2 days ago


Singapore This is an IT support group Full time

Meta's Global Operations team exists to help people connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community.

The Business Incident Response team is responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could impact the community.

We are looking for a Digital Crisis Management Specialist to join our team, who has demonstrated experience thinking strategically about complex issues, leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.

Key responsibilities include:

  • Performing root-cause analysis and drafting post-mortem reports to identify areas of opportunity and issue recommendations to the appropriate audience.
  • Driving innovation by contributing towards resolving problem statements and proposing improvements to existing processes.
  • Attending mandatory training and seeking knowledge in areas of interest to the business.
  • Being an expert on interpreting and enforcing Meta's policies and using sound judgment to drive scalable solutions to support Meta and its users.


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