Crisis Resolution Specialist
2 days ago
As a Crisis Resolution Specialist at Tata Consultancy Services Limited, you will be the primary point of contact for all Major Incidents. Your key responsibilities will include facilitating the Incident and Problem Management processes, participating in major incident resolution calls, and conducting post-mortem analyses to ensure no repeat incidents with known root causes.
Key Accountabilities:
- Facilitate Major Incident response and recovery efforts
- Collaborate with relevant business and technology groups to improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting
- Participate in standard Post-mortem (Root Cause Analysis) process to identify and address repeat incidents
- Develop and implement effective workarounds, assignation processes, and escalation procedures
- Monitor workload of L1 and L2 Service Desk Agents and ensure SLA compliance
Requirements:
- Strong understanding of Airline Domain and industry best practices
- Excellent communication, collaboration, and problem-solving skills
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Digital Crisis Management Specialist
14 hours ago
Singapore This is an IT support group Full timeMeta's Global Operations team exists to help people connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community.The Business Incident Response team is responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could...
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Microsoft Crisis Specialist
2 days ago
Singapore Microsoft Corporation Full timeJob OverviewWe are looking for a talented Technical Support Lead to join our team. This role will involve managing highly complex levels of escalated problems, ensuring understanding of customer needs and challenges in crisis situations, and developing strategic programs to drive desired customer outcomes.Responsibilities- Oversee crisis situations,...
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Central Banking Resolution Expert
2 days ago
Singapore Monetary Authority of Singapore Full timeResponsibilitiesDevelop and enhance MAS' resolution toolkitBuild strong capabilities within the organisation to support MAS' role as a resolution authorityChampion the resolution perspective within MAS' Financial Supervision GroupEnhance MAS' crisis preparedness and operational readiness in the event of a FI resolution
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Claims Resolution Specialist, Asia
2 days ago
Singapore Nirvana Asia Full timeAbout the RoleWe are seeking an experienced Claims Resolution Specialist to join our team in Asia. The successful candidate will be responsible for managing end-to-end claims, ensuring compliance with relevant policies and regulations. This includes making decisions on claim outcomes, interacting with customers, coordinating with suppliers, and maintaining...
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Claims Resolution Specialist
2 days ago
Singapore Income Insurance Limited Full timeJob DescriptionWe are seeking an experienced Claims Resolution Specialist to join our team at Income Insurance Limited. The ideal candidate will possess excellent analytical, communication and negotiation skills, with a strong understanding of the motor insurance industry.About UsIncome Insurance Limited is a reputable company dedicated to providing...
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Motor Claims Resolution Specialist
2 days ago
Singapore Allianz Popular SL. Full timeJob SummaryWe are seeking a highly skilled and experienced Motor Claims Resolution Specialist to join our team at Allianz Popular SL. The ideal candidate will have extensive knowledge of Singapore's motor insurance regulations and claims processes.Key ResponsibilitiesEvaluate and process third-party bodily injury claims, ensuring accurate assessment of...
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Information Technology Systems Specialist
2 days ago
Singapore Allergan Full timeJob OverviewWe are seeking a highly skilled Information Technology Systems Specialist to join our team at AbbVie. This role will be responsible for undertaking projects related to system provisioning, installations, configurations, as well as monitoring and maintenance of systems.Main Responsibilities:Elicit and analyze business requirements from key...
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YouTube Operations Specialist
2 days ago
Singapore Google Inc. Full timeJoin our team as a YouTube Operations Specialist and play a key role in providing seamless support to our content creators, advertisers, and viewers around the world.\In this role, you will manage critical social alerts and escalations, working closely with PR, Trust & Safety, Product, and Engineering teams to craft external communications and resolve...
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Crisis Management
5 days ago
Singapore Selby Jennings Full timeThis role is responsible for proactive identification and management of significant events and incidents which pose potential or actual risk to the business operations. Provides awareness, indications, warnings, and operational readiness information in response to crisis events involving fraud, physical security, technology, natural disasters, and other...
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Digital Crisis Resolution Expert
2 days ago
Singapore Google Full timeAbout the TeamYou will be part of a fast-paced, dynamic, and proactive team that provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users' voices to help shape product...
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Deputy/Assistant Director, Resolution Office
2 days ago
Singapore Monetary Authority of Singapore Full timeWhat the role is: The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator. As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore’s exchange rate, official foreign reserves,...
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Claims Resolution Specialist
2 days ago
Singapore This is an IT support group Full timeAt Everest Intl Re, Ltd Singapore, we are committed to providing the world with protection. Our purpose is to help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders, and the communities that we serve.We are recruiting for a Senior Claims Specialist to be based in our Singapore Insurance office...
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Dispute Resolution Specialist
14 hours ago
Singapore Davinder Singh Chambers LLC Full timeJob Overview:We are seeking a highly organized and detail-oriented Litigation Secretary to join our team at Davinder Singh Chambers LLC. As a key member of our staff, you will be responsible for providing exceptional secretarial and administrative support.Key Tasks:Implementing efficient file management systems, including conflict checksCoordinating the...
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Singapore National University Polyclinics Full timeManager/ Senior Assistant Manager, Crisis Planning and Operational Resilience Job ID: 7151Job Function: Administration Institution: National University Health System Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical...
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Social Media Crisis Resolution Expert
2 days ago
Singapore Google Full timeKey ResponsibilitiesManage critical social alerts and escalations, working closely with PR, Trust & Safety, Product, and Engineering teams.Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.Drive continuous improvement by...
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Global Response Operations Specialist
2 days ago
Singapore Meta Full timeAt Meta, we connect billions of people around the world to ideas, cultures, and opportunities. Our Global Operations team helps people use our products to build communities and grow businesses.The Business Incident Response team is a specialized group that provides rapid and holistic resolution of critical escalations threatening businesses', partners',...
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NEW Customer Resolution Specialist
2 weeks ago
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesManage and document escalated feedback and complaints from policyholders, agency members, regulators, industry bodies, government, and social media. Coordinate complaint investigations with relevant departments, agencies, and partners, ensuring timely and accurate responses. Analyze investigation reports and provide independent...
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Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and SalesConsultant to join our team.The ideal candidate will be responsible for managing insurance claims for patients,ensuring accurate and timely processing while adhering to regulatory requirementsand company policies. Additionally, the Claims Specialist will play a...
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Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and SalesConsultant to join our team.The ideal candidate will be responsible for managing insurance claims for patients,ensuring accurate and timely processing while adhering to regulatory requirementsand company policies. Additionally, the Claims Specialist will play a...
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Risk Mitigation Specialist
14 hours ago
Singapore Ministry of Culture, Community and Youth (MCCY) Full timeAbout the RoleThe Ministry of Culture, Community and Youth (MCCY) is seeking a highly skilled Risk Mitigation Specialist to join our team. In this critical role, you will be responsible for identifying and mitigating risks that could impact the project's success.You will work closely with internal teams and external partners to develop and implement...