Social Media Crisis Resolution Expert

3 days ago


Singapore Google Full time
Key Responsibilities
  • Manage critical social alerts and escalations, working closely with PR, Trust & Safety, Product, and Engineering teams.
  • Triage and handle a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints, and executive concerns.
  • Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.


We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to building a workforce that reflects the diversity of our users and creating a culture of belonging.

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