Business Operations Crisis Manager

6 days ago


Singapore Meta Full time

Meta's Global Operations team exists to help people connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community.

The Business Incident Response team is responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could impact the community.

By leveraging cross-functional partnerships, the team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis.

The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management.

To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment.

Responsibilities
  • Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
  • Communicate effectively with multiple stakeholders, including external clients, internal partners, and the leadership group.
  • Serve as the primary communication channel on critical escalations.
  • Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
  • Successfully execute assigned tasks and/or project work, ensuring that goals are met within scope and timelines.
  • Join and/or organize group meetings to effectively discuss, and occasionally present, on many business matters including core work, projects, and strategy.


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