Emergency Resolution Expert

3 days ago


Singapore Just After Midnight Full time

Just After Midnight is seeking an Emergency Resolution Expert to join our technical support team. As a critical member of our emergency response process, you will play a vital role in ensuring the continued availability and reliability of our clients' websites and applications.

Your responsibilities will include monitoring client websites and applications, quickly identifying potential issues, and implementing effective resolutions to minimize downtime.

You'll work closely with our technical support engineers and operations director to develop and implement strategies to prevent future incidents and improve overall system performance.

To succeed in this role, you'll need to possess exceptional analytical and problem-solving skills, a proven track record of delivering high-quality results under pressure, and a commitment to providing outstanding customer service.

  • Monitoring and rapid identification of potential issues
  • Effective resolution implementation
  • Strategic planning to prevent future incidents
  • Collaboration with internal teams


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