Assurance and Resolution Expert

3 days ago


Singapore Fullerton Healthcare Group Full time
Job Description
As a Health Claims Assessor, you will be responsible for assessing and issuing Letters of Guarantee, responding to customer inquiries, and resolving any issues that may arise. This role requires strong analytical and communication skills, as well as the ability to work independently and as part of a team.

Main Responsibilities
- Assessment and issuance of Letter of Guarantee according to policy contracts and guidelines
- Ensure timely conclusion of LOG processing within agreed turnaround time
- Respond promptly to email and telephone inquiries
- Follow up calls to customers if necessary
- Handles escalation or client complaints, providing effective solutions

Required Skills and Qualifications
- Diploma or higher educational qualification
- Completion of Health Insurance Certificate is preferred
- Claims Experience of at least 1 year in Health Claims
- Proficient in Microsoft Office applications such as Excel, Word and Powerpoint
- Good command of both written and spoken English
- Team Player and self-motivated
- Ability to work with tight timelines and under pressure

Benefits
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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