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Front Office Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Executive to join our team at ILS Hospitality Solutions Pte. Ltd. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Key Responsibilities:- Guest Services: Provide personalized attention to guests, handle inquiries, and assist with reservations to ensure a luxurious and welcoming atmosphere.
- Front Office Operations: Manage front office activities, including guest check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Team Collaboration: Work closely with the front office team to maintain high standards of service, resolve guest complaints, and provide support as needed.
- Knowledge and Skills: Possess in-depth knowledge of the establishment's offerings, amenities, and services, and stay up-to-date with industry trends and best practices.
- Customer Service Skills: Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Attention to Detail: Maintain high standards of accuracy and attention to detail, ensuring seamless operations and exceptional guest experiences.
- Technical Skills: Proficient in Microsoft Office and other relevant software, with the ability to learn new systems and technologies quickly.
- Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
- Opportunities for Growth: Opportunities for career advancement and professional development, within a dynamic and growing hospitality company.
- Collaborative Work Environment: A collaborative and supportive work environment, with a team of experienced professionals who share your passion for delivering exceptional guest experiences.
