Customer Service Representative
2 weeks ago
Job Summary:
As a Customer Services Executive at Cargohub Groupage Services PTE. LTD., you will play a vital role in ensuring seamless communication with our overseas office, agents, shipping lines, and customers. Your primary responsibility will be to attend to all customer inquiries via telephone or email, responding timely and accurately to their queries.
Key Responsibilities:
- Coordinate with overseas offices, agents, shipping lines, and customers to ensure smooth logistics operations.
- Monitor and resolve disputes cases, maintaining a high level of customer satisfaction.
- Maintain a proper and efficient filing system for easy retrieval of documents.
- Perform other duties as assigned by management.
- Interface with multiple parties, including customers, warehouse, carriers, customs, etc., on shipment requirements.
- Track and monitor flight/vessel arrivals, updating customers on any deviations.
Requirements:
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office.
- Ability to work in a team environment.
- Strong customer service experience.
- Knowledge of freight and shipping operations.
About Us:
Cargohub Groupage Services PTE. LTD. is a leading logistics company dedicated to providing exceptional customer service and efficient logistics solutions.
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