Customer Experience Champion

4 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

National University Health System PTE. LTD. is seeking a highly motivated and independent individual to helm the Care and Call Centre (CareHub) as part of our national HealthierSG initiative.

Job Overview

The job holder will be responsible for delivering a positive customer experience for residents and community partners who reach out to CareHub for support in aging well in the community.

This role involves referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination, and assisting residents with navigation of the healthcare landscape.

Key Responsibilities
  1. Engage residents and community partners to address enquiries about population health and RHSO services and initiatives;
  2. Liaise with NUHS teams and community partners to facilitate coordination of community-based services for residents;
  3. Support the navigation and provision of community-based resources/services to support residents and caregivers to take charge of their own health;
  4. Assist residents with community appointment-related requests;
  5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination;
  6. Contribute to service improvement initiatives and projects;
  7. Scan for new ways, tools, and technology to improve resident and partners' experience and efficiency of processes.
Requirements
  • Diploma qualification;
  • Positive attitude with a customer experience mindset;
  • Highly independent, self-motivated, and collaborative team player;
  • Good interpersonal communication and writing skills;
  • Highly adaptable and good situational judgment;
  • Meticulous;
  • Experience in call centre or service line advantageous;
  • Ability to speak various languages advantageous;
  • Proficiency with Microsoft suite of applications;
  • Open to work extended hours (e.g. weekends).
Salary Estimate

Ranging from SGD $50,000 to SGD $70,000 per annum, depending on qualifications and experience.



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