Customer Experience Champion for TRUSTY CARS LTD.
6 days ago
TRUSTY CARS LTD. is a reputable automotive company dedicated to delivering exceptional customer experiences.
Salary Range:We offer a competitive salary of $30,000 - $40,000 per annum, commensurate with experience.
Job Description:Role and Responsibilities:The Customer Experience Champion will play a pivotal role in ensuring that every customer interaction with our showroom is nothing short of delightful.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain the showroom's cleanliness and tidiness to create a welcoming atmosphere.
- Introduce customers to our CARRO Certified Pre-Owned (CCPO) program and warranty, highlighting its benefits and value proposition.
- Inform customers about current promotions at the showroom, showcasing our offerings and discounts.
- Monitor customer behavior, identifying potential issues or concerns and escalating them to duty managers as necessary.
- Collect feedback and reviews from customers, utilizing this information to improve our services and products.
- Assist with ticketing inquiries, providing prompt and accurate solutions to customers' queries.
This role requires strong interpersonal and communication skills, with the ability to adapt to fast-paced changes and work effectively within a team environment.
Requirements and Qualifications:- Diploma holder in any discipline, preferably in Tourism & Hospitality.
- At least 2 years of relevant experience in customer-facing roles, such as front office or hospitality.
- Possess an energetic and positive attitude, with excellent communication and interpersonal skills.
- Able to multitask and prioritize tasks effectively, managing multiple responsibilities simultaneously.
- Proficient in Microsoft Office, including Excel, and able to learn new software quickly.
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