Customer Experience Champion for TRUSTY CARS LTD.

6 days ago


Singapore TRUSTY CARS LTD. Full time
Job Title: Customer Experience ChampionAbout Us:

TRUSTY CARS LTD. is a reputable automotive company dedicated to delivering exceptional customer experiences.

Salary Range:

We offer a competitive salary of $30,000 - $40,000 per annum, commensurate with experience.

Job Description:Role and Responsibilities:

The Customer Experience Champion will play a pivotal role in ensuring that every customer interaction with our showroom is nothing short of delightful.

  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Maintain the showroom's cleanliness and tidiness to create a welcoming atmosphere.
  • Introduce customers to our CARRO Certified Pre-Owned (CCPO) program and warranty, highlighting its benefits and value proposition.
  • Inform customers about current promotions at the showroom, showcasing our offerings and discounts.
  • Monitor customer behavior, identifying potential issues or concerns and escalating them to duty managers as necessary.
  • Collect feedback and reviews from customers, utilizing this information to improve our services and products.
  • Assist with ticketing inquiries, providing prompt and accurate solutions to customers' queries.

This role requires strong interpersonal and communication skills, with the ability to adapt to fast-paced changes and work effectively within a team environment.

Requirements and Qualifications:
  • Diploma holder in any discipline, preferably in Tourism & Hospitality.
  • At least 2 years of relevant experience in customer-facing roles, such as front office or hospitality.
  • Possess an energetic and positive attitude, with excellent communication and interpersonal skills.
  • Able to multitask and prioritize tasks effectively, managing multiple responsibilities simultaneously.
  • Proficient in Microsoft Office, including Excel, and able to learn new software quickly.


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