Patient Experience Champion
4 days ago
We are seeking a highly motivated and skilled Patient Experience Champion to join our team at Parkway Hospitals Singapore Pte. Ltd.
About the RoleThe Patient Experience Champion will be responsible for ensuring that patients receive exceptional care and service during their stay at our hospital. This includes providing directions, assistance, and support to patients and their families, as well as supervising and coaching the customer service team.
The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong understanding of customer service principles.
Key Responsibilities- Provide Exceptional Patient Service: Ensure that patients receive timely and efficient service, including assistance with admission, discharge, and other needs.
- Superise and Coach Customer Service Team: Provide guidance and support to customer service staff to ensure they are meeting patient expectations.
- Coordinate Hospital Tours: Arrange and conduct hospital tours for patients and their families.
- Analyze and Improve Patient Experience: Conduct regular audits to identify areas for improvement and implement changes to enhance patient experience.
To be successful in this role, you will need:
- A diploma or degree in any discipline.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong understanding of customer service principles.
In return for your hard work and dedication, we offer a competitive salary package, including:
$SGD 50,000 - SGD 70,000 per annum, depending on experience.
A comprehensive benefits package, including medical and dental insurance, life insurance, and more.
Ongoing training and development opportunities to help you grow your career.
A dynamic and supportive work environment.
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