Patient Experience Champion

4 days ago


Singapore PARKWAY HOSPITALS SINGAPORE PTE. LTD. Full time
Job Title: Patient Experience Champion

We are seeking a highly motivated and skilled Patient Experience Champion to join our team at Parkway Hospitals Singapore Pte. Ltd.

About the Role

The Patient Experience Champion will be responsible for ensuring that patients receive exceptional care and service during their stay at our hospital. This includes providing directions, assistance, and support to patients and their families, as well as supervising and coaching the customer service team.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong understanding of customer service principles.

Key Responsibilities
  • Provide Exceptional Patient Service: Ensure that patients receive timely and efficient service, including assistance with admission, discharge, and other needs.
  • Superise and Coach Customer Service Team: Provide guidance and support to customer service staff to ensure they are meeting patient expectations.
  • Coordinate Hospital Tours: Arrange and conduct hospital tours for patients and their families.
  • Analyze and Improve Patient Experience: Conduct regular audits to identify areas for improvement and implement changes to enhance patient experience.
Requirements

To be successful in this role, you will need:

  • A diploma or degree in any discipline.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong understanding of customer service principles.
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

$SGD 50,000 - SGD 70,000 per annum, depending on experience.

A comprehensive benefits package, including medical and dental insurance, life insurance, and more.

Ongoing training and development opportunities to help you grow your career.

A dynamic and supportive work environment.



  • Singapore DE ORIGINALS HOMES PTE. LTD. Full time

    We are seeking a dynamic Brand Experience Champion to join DE ORIGINALS HOMES PTE. LTD. and help us create an exceptional brand experience for our customers.As a Brand Experience Champion, you will be the face of our company, embodying our values and promoting our brand identity to a wide audience.The ideal candidate will have excellent communication skills,...


  • Singapore WECRUIT PTE. LTD. Full time

    About the Role:We are seeking a highly skilled Customer Experience Champion to join our team at Wecruit Pte Ltd. As a key member of our operations team, you will play a vital role in ensuring exceptional customer service and satisfaction.Job Summary:The Customer Experience Champion will be responsible for serving as the primary point of contact for...


  • Singapore Love, Bonito Full time

    About UsWe are a female-founded company headquartered in Singapore with an omnichannel presence across Southeast Asia, empowering the everyday Asian woman and inspiring self-confidence through our women's wear brand.Founded in 2010, we pride ourselves on having more than 65% female representation in leadership roles. Our mission is to become the most...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    We are seeking a Patient Experience Strategist to join our team at Recruit Express Pte Ltd.About the RoleThe ideal candidate will have a minimum of 3-4 years of experience in public relations, communications and counselling related fields, with prior experience in patient relations work from the healthcare/social service industry. They should possess...


  • Singapore SINGHEALTH COMMUNITY HOSPITALS Full time

    Roles & ResponsibilitiesThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for...


  • Singapore SINGHEALTH COMMUNITY HOSPITALS Full time

    Job Summary:The Patient Experience Coordinator will collaborate with the healthcare team to deliver high-quality patient care and support. This role requires strong interpersonal and communication skills, with the ability to work effectively with patients and colleagues across all levels.Key Responsibilities:Assist the healthcare team in providing basic...


  • Singapore Singhealth Community Hospitals Full time

    The jobholder will assist the healthcare team in providingbasic caregiving activities and engagement to patients to ensurecomfort and patient safety under the supervision of trained nurses.He/she aims to establish positive rapport with patients to improvethe patients' hospital experiences and to deliver pyscho-socialcare for patients.JobRequirements: Minimum...


  • Singapore NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Full time

    Job SummaryWe are seeking a Patient Experience Lead to support the implementation of initiatives aimed at improving patient experience and building a patient-centric culture in NNI.


  • Singapore NATIONAL HEART CENTRE OF SINGAPORE PTE LTD Full time

    Job Title: Patient Experience ManagerAbout the RoleThe National Heart Centre of Singapore PTE LTD is seeking a self-driven individual with a passion to serve to join our patient experience team. As a key member of the team, you will be responsible for attending to patients' feedback, which includes seeking inputs from stakeholders, communicating findings,...


  • Singapore NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Full time

    Job DescriptionWe are seeking an experienced Patient Experience Leader to join our team at the NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD.About the RoleThe successful candidate will support the implementation of initiatives aimed at improving patient experience and building a patient-centric culture in NNI. This role involves administering the...

  • HR Generalist

    10 hours ago


    Singapore CHAMPION RECRUIT Full time

    Job OverviewWe are seeking a skilled HR Generalist to join our team at Champion Recruiter. The ideal candidate will have experience in end-to-end recruitment processes, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:• Involvement in the entire recruitment process from sourcing to...


  • Singapore CHAMPION RECRUIT Full time

    About us, Champion Recruiter:We are a dynamic sales and marketing powerhouse partnering with top-tier clients to revolutionise their sales strategies and market dominance.We are on the hunt for fresh talent to nurture into future leaders within our industry.Your role will involve being the face of our clients, assisting with presentations and onboarding...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Title: Patient Experience CoordinatorWe are seeking a highly skilled Patient Experience Coordinator to join our team at Recruit Express Pte Ltd.About the Role:The successful candidate will be responsible for ensuring that patients receive exceptional care and service during their stay with us. This includes conducting regular visits to wards, addressing...


  • Singapore UPPER SPRING CONSULTING PTE. LTD. Full time

    Job OverviewWe are seeking an experienced and compassionate Director of Patient Experience to join our team at UPPER SPRING CONSULTING PTE. LTD.The successful candidate will be responsible for establishing strong relationships with patients, their families, and caregivers, ensuring a positive experience throughout their journey with us.Key...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Description:Role OverviewWe are seeking a skilled Patient Experience Manager to lead our efforts in enhancing the patient experience and fostering a patient-centric culture. As a key member of our team, you will be responsible for planning initiatives that promote service excellence and overseeing the feedback management process.About UsRecruit Express...


  • Singapore NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Full time

    We are seeking an experienced Patient Experience Strategist to join our team at the National Neuroscience Institute of Singapore PTE LTD. In this key role, you will be responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.Key ResponsibilitiesLead and manage the feedback management process, including...


  • Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full time

    Oriental Remedies Incorporated (Private Limited) is seeking a highly motivated Patient Experience Specialist to join our team. This role offers an exceptional opportunity for growth and career development in a dynamic and supportive work environment.Job OverviewThis is a full-time position with a competitive salary of $55,000 - $65,000 per year, depending on...


  • Singapore PeopleSolve Full time

    Company OverviewAt PeopleSolve, we strive to deliver high-quality healthcare experiences for our patients. As a Patient Service Officer, you will be part of a team dedicated to making this vision a reality.Job DescriptionWe are seeking a skilled and compassionate individual to join our team as a Patient Service Officer. In this role, you will be responsible...


  • Singapore RN CARE PTE. LTD. Full time

    Company OverviewRN Care Pte. Ltd is a leading healthcare provider committed to delivering exceptional patient experiences.Salary and BenefitsWe offer a competitive salary of SGD 80,000 per annum, plus benefits including medical insurance and retirement plan.Job DescriptionAs our Patient Relations Manager, you will be responsible for developing and...


  • Singapore National Neuroscience Institute Full time

    Company description:The National Neuroscience Institute (NNI), Singapore is the national specialist centre and regional centre for clinical referrals for the management and treatment of the neurosciences, as well as for education and research conducted in the field. NNI offers over 20 subspecialties in neuroscience care and treats a broad range of illness...