Customer Experience Champion

2 days ago


Singapore MOTORIST PTE. LTD. Full time
Job Summary

MOTORIST PTE. LTD. is seeking an experienced Customer Sucess Officer to serve as the frontline ambassador for our company.

About the Role

This is a fantastic opportunity for a customer-focused individual to join our team and make a real impact on our users' experiences.

Key Responsibilities
  • Manage customer inquiries across multiple channels, including chat, WhatsApp, phone calls, and email.
  • Promote the Motorist App and its features through these channels.
  • Review and respond to testimonials and reviews professionally, addressing issues to enhance customer satisfaction.
  • Oversee and engage in car group chats within the Motorist App.
  • Effectively resolve complaints and negative feedback in a timely manner.
  • Build and maintain strong relationships with app users through WhatsApp and other communication channels.
  • Address customer feedback and comments posted across various platforms.
  • Ensure high levels of user and customer satisfaction.
Additional Responsibilities
  • Greet and welcome visitors, clients, and employees with professionalism and warmth.
  • Answer incoming calls, direct them to the appropriate person or department, and handle inquiries promptly and efficiently.
  • Facilitate any campaign voucher collections.
Requirements
  • At least GCE N/O Level and/or NITEC trained.
  • More than 1 year of relevant experience in customer service.
  • Tech savvy and proficient in Google Workspace.
  • Excellent communication and negotiation skills.
  • Excellent interpersonal skills, and able to interact professionally with customers.
  • Excellent customer service and problem-solving skills, including the ability to maintain composure under stress.
  • Independent and able to work with limited supervision, but a great team player.
  • Able to handle customer inquiries outside standard working hours as needed, to ensure seamless service delivery and address time-sensitive issues promptly.
What We're Looking For

We are offering a competitive salary of SGD 40,000 - SGD 55,000 per annum, depending on experience, to attract the best candidate for this role.



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