Guest Experience Coordinator

2 days ago


Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time
About Us:

Cover Projects Pte Ltd is a leading hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering high-quality service standards and exceeding our guests' expectations.

Job Summary:
The Guest Experience Coordinator will be responsible for delivering exceptional guest experiences at COVER PROJECTS PTE LTD. This role involves greeting guests warmly, ensuring smooth check-in and check-out processes, and addressing inquiries promptly.

Key Responsibilities:
  • Provide engaging greetings to guests, setting the tone for a seamless stay
  • Ensure efficient check-in and check-out processes, adhering to SOPs and policies
  • Upsell additional facilities and services when appropriate, driving revenue growth and enhancing guest satisfaction
  • Respond promptly to telephone calls, emails, and messages from guests, demonstrating excellent communication skills

Requirements:
  • Degree in Hospitality or related field
  • Minimum 2 years of experience in customer service
  • Excellent communication and interpersonal skills


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