Guest Experience Coordinator
2 days ago
Cover Projects Pte Ltd is a leading hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering high-quality service standards and exceeding our guests' expectations.
Job Summary:
The Guest Experience Coordinator will be responsible for delivering exceptional guest experiences at COVER PROJECTS PTE LTD. This role involves greeting guests warmly, ensuring smooth check-in and check-out processes, and addressing inquiries promptly.
Key Responsibilities:
- Provide engaging greetings to guests, setting the tone for a seamless stay
- Ensure efficient check-in and check-out processes, adhering to SOPs and policies
- Upsell additional facilities and services when appropriate, driving revenue growth and enhancing guest satisfaction
- Respond promptly to telephone calls, emails, and messages from guests, demonstrating excellent communication skills
Requirements:
- Degree in Hospitality or related field
- Minimum 2 years of experience in customer service
- Excellent communication and interpersonal skills
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