Front Office Operations Manager

3 days ago


Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time
About the Role

The Front Desk Executive role at COVER PROJECTS PTE LTD is responsible for delivering exceptional customer experiences through prompt and courteous service. As a key member of our front office team, you will be responsible for managing the guest experience from check-in to check-out.

Key Responsibilities:

  1. Provide personalized greetings and farewells to guests, ensuring a warm and welcoming atmosphere.
  2. Ensure timely and efficient check-in and check-out processes, responding to guest inquiries and resolving any issues that may arise.
  3. Upsell additional facilities and services to guests, where appropriate, while maintaining a professional and courteous demeanor.
  4. Maintain accurate records of guest interactions, including check-in/check-out times, room assignments, and any special requests or issues.
  5. Collaborate with housekeeping staff to ensure rooms are clean and tidy, and report any maintenance issues to the relevant teams.
  6. Manage guest feedback and complaints effectively, escalating any issues to senior management as necessary.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.


  • Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time

    Role OverviewCover Projects Pte Ltd is seeking a highly motivated and experienced Front Desk Executive to join our team. The successful candidate will have excellent communication and interpersonal skills, with a proven ability to deliver exceptional customer experiences.Key Responsibilities:Deliver exceptional customer experiences through prompt and...


  • Singapore Holiday Inn Express Singapore Orchard Road Full time

    Front Office ManagerAbout the RoleThe ideal candidate will oversee and manage the daily front office operations, ensuring high standards of customer service and guest satisfaction. Key responsibilities include developing and implementing front office policies, procedures, and best practices.Suitable candidates will possess excellent leadership and team...


  • Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time

    Provide delightful service standards to the guests at all times, greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay, Conscious of any opportunities to upsell additional facilities and services, when appropriate, answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and...


  • Singapore This is an IT support group Full time

    Job Summary: We are seeking a highly skilled Front Office Operations Manager to lead our hotel's front desk operations and drive business success.\The successful candidate will be responsible for overseeing the daily operations of the front office, including managing staff, handling customer complaints, and implementing strategies to improve customer...


  • Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time

    Delivering Exceptional Guest Experiences We are seeking a skilled and attentive Concierge to provide exceptional service standards to our guests at all times. Key responsibilities include greeting guests in an engaging way, ensuring smooth and timely check-in/check-out processes, and promptly addressing enquiries and requests throughout their stay. Key...


  • Singapore Grand Hyatt Singapore Full time

    We are looking for a highly skilled Front Office Operations Manager to join our team at Grand Hyatt Singapore. This role involves overseeing the daily shift operations of the Guest Experience team, ensuring efficiency and adherence to brand standards.The successful candidate will possess excellent communication and customer relations skills, coupled with...


  • Singapore Holiday Inn Express Singapore Orchard Road Full time

    About the role We are seeking an experienced Front Office Manager to join our team at the Holiday Inn Express Singapore Orchard Road. As the Front Office Manager, you will play a vital role in ensuring exceptional guest experiences and the smooth running of our hotel's front office operations. You’ll also create the warm atmosphere that makes our...


  • Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time

    Job DescriptionWe are seeking a skilled Front Desk Executive to join our team at COVER PROJECTS PTE LTD. This is an exciting opportunity to work in a dynamic environment, providing exceptional service standards to our guests.Key Responsibilities:Greet guests in a friendly and engaging manner, ensuring a smooth check-in and check-out process.Conscious of...


  • Singapore Far East Organization Full time

    Far East Organization is seeking an exceptional Front Office Operations Director to lead our Front Office team. As a key member of our management team, you will play a crucial role in shaping the overall strategy and direction of the department.Your primary responsibility will be to develop, recommend, and advise the Hotel Manager on potential areas for...


  • Singapore Park Hotel Group Full time

    About the JobWe are looking for a talented Front Office Operations Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring that all guest interactions are positive and memorable.Key Responsibilities:Supervise and train front office staff to deliver exceptional guest...


  • Singapore Private Advertiser Full time

    As a key member of the management team at Private Advertiser, you will report directly to the General Manager and oversee the day-to-day operations of the Front Office Department. Your primary responsibility will be to ensure the seamless delivery of services, maintaining a high level of satisfaction among guests.Key Responsibilities:* Lead and manage daily...


  • Singapore Far East Organization Full time

    The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, and direction for the Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving...


  • Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

    Roles & Responsibilities Implement operating procedures & service standards for front office operations Monitor front office operations to ensure adherence to organisational standards & procedures Review manpower allocation for front office operations Monitor room inventory levels & reconcile discrepancies Manage team's service performance in response...


  • Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesJob Summary:As the Assistant Front Office Manager, you will lead our front-line team in setting new standards for guest service, creating seamless and memorable experiences across the Reception, Concierge, and Communication Centre. A process-driven leader with a passion for excellence, you'll inspire a dedicated team, ensure efficient...


  • Singapore Far East Organization Full time

    Leadership OpportunityThe Front Office Manager plays a pivotal role in driving the business towards maximum financial and operational potential. Under the guidance of the Hotel Manager, this individual is responsible for providing leadership, supervision, and direction to the Front Office department. Key responsibilities include developing short-term and...


  • Singapore Craig Road Property Holdings Pte. Ltd. Full time

    What do we expect from you?Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures. How your day...


  • Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat do we expect from you?Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and...


  • Singapore Grand Hyatt Singapore Full time

    About the RoleThe Front Office Supervisor plays a crucial role in ensuring the smooth operation of the front office and guest experience teams.Responsibilities include managing the Guest Experience team's engagement with guests, enhancing their satisfaction through pre-arrival contact, meet and greets, and operational control.This role requires excellent...


  • Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat do we expect from you?Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and...


  • Singapore MURRAY PTE. LTD. Full time

    Hotel Operations ExpertiseWe are seeking a highly skilled and experienced Front Office Manager to lead our front office team and drive exceptional guest experiences. As a seasoned professional in hotel operations, you will be responsible for managing the day-to-day activities of the front desk, ensuring seamless interactions with guests, and supervising a...