Assistant Front Office Manager

2 weeks ago


Singapore ROYAL PLAZA Full time
Roles & Responsibilities

Job Summary:
As the Assistant Front Office Manager, you will lead our front-line team in setting new standards for guest service, creating seamless and memorable experiences across the Reception, Concierge, and Communication Centre. A process-driven leader with a passion for excellence, you'll inspire a dedicated team, ensure efficient operations, and champion a guest-centric culture that reflects the best of luxury hospitality.

Responsibilities

  • Drive daily operations in the Front Office, ensuring each guest interaction is smooth, engaging, and exceeds expectations.
  • Lead by example, staying visible in the lobby, promptly resolving guest inquiries, and addressing service recovery needs with professionalism.
  • Mentor, train, and empower team members, embedding a commitment to excellence in every interaction.
  • Collaborate closely with Housekeeping, Engineering, and Security teams for timely room readiness and impeccable standards.
  • Maintain high performance and service standards across shifts, facilitating smooth handovers and operational continuity.
  • Partner with the Front Office Manager on budgeting, expenses, and innovative service improvements that enhance guest satisfaction.

Experience & Skills

  • A proven track record in high-end hospitality environments with 3+ years of front office management experience.
  • Strong organisational and leadership skills, with an eye for detail and process improvement.
  • International experience in luxury hospitality is preferred, bringing a global and culturally attuned perspective.
  • Familiarity with Opera / Opera Cloud and proficiency in process management tools.
  • Ability to speak Hindi is a plus, enhancing connections with our diverse clientele.
  • Degree in Hospitality Management or a related field preferred.
Tell employers what skills you have

Coaching
Front Office
Leadership
Process Improvement
Housekeeping
Office Management
Service Recovery
Hospitality Management
Process Management
Opera
Budgeting
Customer Satisfaction
Decision Making
Hotel Management
Hospitality
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