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Front Office Manager

1 week ago

Singapore Holiday Inn Express Singapore Orchard Road Full time

About the role
We are seeking an experienced Front Office Manager to join our team at the Holiday Inn Express Singapore Orchard Road. As the Front Office Manager, you will play a vital role in ensuring exceptional guest experiences and the smooth running of our hotel's front office operations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
What you'll be doing
Overseeing and managing the daily front office operations
Ensuring high standards of customer service and guest satisfaction
Developing and implementing front office policies, procedures, and best practices
Monitoring and optimising front office staffing levels and schedules
Providing training and development opportunities for the front office team
Handling guest inquiries, complaints, and requests in a timely and professional manner
Collaborating with other hotel departments to ensure seamless operations
Preparing and analysing front office reports to identify areas for improvement
Managing day-to-day staffing needs, planning and assigning work, and establishing performance and development goals for team members. Providing mentoring, coaching, and regular feedback to improve team member performance
Educating and training team members in compliance with federal, state, and local laws and safety regulations. Ensuring staff is properly trained and has the tools and equipment to carry out job duties
Ensuring your front office team delivers great service, professional attention, and personal recognition
Ensuring guests are greeted upon arrival and making time to engage with guests. Responding appropriately to guest complaints, soliciting feedback, and building relationships to drive continuous improvement in guest satisfaction
Conducting routine inspections of the front office and public areas and taking immediate actions to correct any deficiencies
Helping prepare annual departmental operating budget and financial plans. Monitoring budget and controlling labour costs and expenses with a focus on rate strategy, building initiatives, and inventory management
Overseeing night audit function and preparation of daily financial reports
Developing plans to increase occupancy and ADR through walk-ins and upselling at the front desk
What we're looking for
Minimum 3 years of experience in a front office management role within the hospitality industry
Excellent customer service skills and the ability to provide exceptional guest experiences
Strong leadership and team management capabilities
Proficient in using hotel management software and systems
Excellent communication and problem-solving skills
Diploma or degree in Hospitality Management or a related field
What we offer
At Holiday Inn Express Singapore Orchard Road, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional development and career advancement.
About us
Holiday Inn Express Singapore Orchard Road is a modern and vibrant hotel located in the heart of Singapore's shopping and entertainment district. As part of the InterContinental Hotels Group (IHG), we are a trusted brand known for delivering exceptional hospitality experiences. Our hotel is dedicated to providing our guests with comfortable accommodations, convenient amenities, and exceptional service.
Apply now to join our team as the Front Office Manager and be a part of our exciting journey.
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