Customer Experience Ambassador
2 days ago
Cover Projects Pte Ltd is seeking a highly motivated and experienced Front Desk Executive to join our team. The successful candidate will have excellent communication and interpersonal skills, with a proven ability to deliver exceptional customer experiences.
Key Responsibilities:
- Deliver exceptional customer experiences through prompt and courteous service.
- Manage the guest experience from check-in to check-out, ensuring a seamless transition between services.
- Upsell additional facilities and services to guests, where appropriate, while maintaining a professional and courteous demeanor.
- Collaborate with housekeeping staff to ensure rooms are clean and tidy, and report any maintenance issues to the relevant teams.
- Manage guest feedback and complaints effectively, escalating any issues to senior management as necessary.
- Contribute to the overall success of the front office team by providing support and guidance to colleagues as needed.
Requirements:
- Minimum 1 year of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
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Customer Service Ambassador
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Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full timeJob Overview:Cover Projects Pte Ltd is seeking a skilled Customer Service Ambassador to provide exceptional service standards to our guests at all times. The successful candidate will be responsible for delivering warm and engaging greetings, ensuring smooth check-in and check-out processes, and responding promptly to guest inquiries.Key...
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