Customer Service Ambassador

3 days ago


Balestier Road The Initial Residence Singapore COVER PROJECTS PTE LTD Full time
Job Overview:

Cover Projects Pte Ltd is seeking a skilled Customer Service Ambassador to provide exceptional service standards to our guests at all times. The successful candidate will be responsible for delivering warm and engaging greetings, ensuring smooth check-in and check-out processes, and responding promptly to guest inquiries.

Key Responsibilities:
  • Deliver exceptional service standards to guests at all times
  • Ensure efficient check-in and check-out processes, adhering to SOPs and policies
  • Upsell additional facilities and services when appropriate, driving revenue growth and enhancing guest satisfaction
  • Respond promptly to telephone calls, emails, and messages from guests, demonstrating excellent communication skills

Maintaining High Standards of Quality and Safety:
  • Comply with established SOPs, policies, and procedures, prioritizing guest safety and security
  • Practice safe work habits, adhering to sanitary, safety, security, and emergency procedures
  • Maintain confidentiality of all guest information and proprietary business data

Benefits:
  • Fulfilling career opportunities in a dynamic environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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