Concierge and Host
5 days ago
Job Description:
The Concierge and Host will be responsible for delivering exceptional guest experiences at COVER PROJECTS PTE LTD. This role involves greeting guests warmly, ensuring smooth check-in and check-out processes, and addressing inquiries promptly.
Key Responsibilities:
- Provide engaging greetings to guests, setting the tone for a seamless stay
- Ensure efficient check-in and check-out processes, adhering to SOPs and policies
- Upsell additional facilities and services when appropriate, driving revenue growth and enhancing guest satisfaction
- Respond promptly to telephone calls, emails, and messages from guests, demonstrating excellent communication skills
Qualifications:
- Degree in Hospitality or related field
- Minimum 2 years of experience in customer service
- Excellent communication and interpersonal skills
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