Workplace Concierge
3 weeks ago
Responsibilities:
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees and key stakeholders
- Embed in the FM team a culture of empowerment, engagement and fulfilment.
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebration content through client's internal monitors, blog posts, newsletters and other communication channels.
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Event Management
- Formulate a monthly/annual calendar of events and implementation plan
- Build and maintain Standard Operating Procedures
- Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Providing outstanding customer service and organizing memorable events that exceed client expectations
- Propose ideas to improve event and service quality
- Events reporting and customer feedback survey
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with clients, team and vendors
- Develop and manage the vendor network
Procurement & Vendor Support
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works)
- Assist in the procurement of consumables and services as required
- Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
- Evaluate vendor performance and adherence to service level agreements.
- Monitor and manage vendor invoices, track expenses, and maintain budgetary control.
Risk Management
- Assist in the event risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies. Achieve Key Performance Indicators and Service Level Agreement targets.
Compliance and Safety:
- Ensure compliance with relevant regulations, codes, and guidelines for any technical systems.
- Conduct inspections and audits to identify potential hazards and ensure adherence to safety standards.
- Collaborate with appropriate stakeholders to develop and implement emergency response plans and procedures.
- Provide guidance and support for safety training initiatives to promote a culture of safety and awareness.
Budgeting and Reporting:
- Assist in the development and management of the facilities budget.
- Analyze budget variances and recommend cost-saving measures.
- Prepare regular reports on technical operations, maintenance activities, and budgetary spending.
- Maintain accurate records of maintenance activities, equipment, pantry inventory, and warranty information.
Entertainment
Technical Operations
Administration
Service Level
Event Management
Procurement
Office Administration
Event Planning
Emergency Response
Warranty
Commercial Banking
Administrative Support
Customer Service
Data Analytics
Disaster Recovery
Catering
Safety Training
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