Duty Manager

2 weeks ago


Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time
Roles & Responsibilities

JOB SUMMARY

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests' undesirable conduct in rooms or public areas.

The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests:

  • Comply with legal requirements in a lodging property
  • Conduct staff performance assessment process
  • Facilitate innovation and lead team leaders to implement change
  • Foster service innovation
  • Implement service recovery framework
  • Lead workplace communication and engagement
  • Manage and review systems and processes
  • Manage crisis situations
  • Manage customer acquisition and retention programmes
  • Manage front office operations
  • Manage guest/customer experience
  • Manage loss/risk prevention
  • Manage relationship with customers
  • Manage the service brand
  • Manage workplace challenges with resilience
  • Present information
  • Solve problems and make decisions at managerial level
Tell employers what skills you have

Front Office
Property Management
Service Innovation
Housekeeping
VIP
Property
Service Recovery
Service Brand
Customer Acquisition
Opera
Budgeting
Prevention
Human Resources
Customer Service
Catering
Hospitality
  • E-commerce Manager

    2 days ago


    Singapore Lotte Duty Free Full time

    Lotte Duty Free OverviewLotte Duty Free is one of the world's leading retailers, operating across 19 locations in 6 countries and 12 airports. We showcase a wide range of luxury brands in various categories and have a long heritage as a trusted travel partner.We are seeking a passionate and dynamic Marketing & Communications Manager to drive marketing...


  • Singapore Lotte Duty Free Full time

    Location :Marketing Posted on :03 March 2025ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 19 locations in 6 countries and 12 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury...

  • Duty Manager

    2 weeks ago


    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities· The Duty Manager is the representative of Senior Management· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...

  • Duty Manager

    2 weeks ago


    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities· The Duty Manager is the representative of Senior Management· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...


  • Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesBe part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.Our Expectations:Oversee and is responsible for the pre arrival, arrival, and post arrival of...

  • Duty Manager

    2 weeks ago


    Singapore 30 BENCOOLEN PTE. LTD. Full time

    Roles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for...


  • Singapore Lotte Duty Free Full time

    About Lotte Duty FreeLotte Duty Free is a leading retailer operating across various locations, offering a world of luxury brands in cosmetics, perfumes, watches, jewellery, liquor, wine and more. Headquartered in South Korea, the company has a long heritage as a trusted travel partner.We are seeking an experienced Marketing & Communications Manager to...

  • Duty Manager

    7 days ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    3 weeks ago


    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Section Head to supervise the front of the house and Working Lounge operations. In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments...


  • Singapore Lotte Duty Free Full time

    About the RoleWe are looking for a highly skilled Marketing & Communications Manager to join our team at Lotte Duty Free. As a key member of our marketing team, you will be responsible for driving marketing efforts to optimise current revenue streams and explore new markets.This is a unique opportunity to develop your career as a Marketing Manager in a...


  • Singapore Lotte Duty Free Full time

    About the OpportunityWe are seeking an experienced Marketing & Communications Manager to join our team at Lotte Duty Free. As a key member of our marketing team, you will be responsible for driving marketing efforts to optimise current revenue streams and explore new markets.This is a unique opportunity to develop your career as a Marketing Manager in a...

  • Duty Manager

    2 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesAs Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.Job DescriptionsOversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. To...

  • Duty Manager

    2 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesAs Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.Job Descriptions Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. To...

  • Duty Manager

    4 weeks ago


    Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities1. Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.2. Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.3. Handles all guest complaints and feedback in a professional...

  • Duty Manager

    4 weeks ago


    Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities1. Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.2. Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.3. Handles all guest complaints and feedback in a professional...

  • Duty Manager

    2 weeks ago


    Singapore SERENE LAND PTE LTD Full time

    Roles & ResponsibilitiesResponsibilitiesDirect, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and...

  • Duty Manager

    4 weeks ago


    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat’s the job?Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.Your Day-to-DayFinancial...

  • Duty Manager

    4 weeks ago


    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat’s the job?Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.Your Day-to-DayFinancial...


  • Singapore ADANSONIA FUND MANAGER PRIVATE LIMITED Full time

    The Company is a Capital Market Services Licence holder regulated by the Monetary Authority of Singapore. Responsibilities: Work with CEO and manage the day to day operations of the company and funds (currently 2 Private Equity VCC’s); Act as a Representative of the Company; Oversee and manage the ongoing compliance requirements including: ...

  • Duty Manager

    2 weeks ago


    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesAt Holiday Inn Express our purpose is to provide simple, smart travel. That's where you come in. When you're part of the Holiday Inn Express brand you're more than just a job title.At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them...