Airbus Repair Specialist

6 days ago

Singapur, Singapore airbus Full time
Job Summary:

This is a contract role for 2 years, requiring a highly skilled professional to administer Repair/Lease/Exchange Orders, Conversions, and Warranty claims activities in accordance with Satair objectives and strategies.

Key Responsibilities:
  • Act as the central point of contact for Proprietary Parts repair, lease, and exchange inquiries, as well as for commercial questions of Satair's customers and the respective repair stations.
  • Manage customers' Repair/Lease/Exchange Orders, Conversion & Warranty claims while closely monitoring that the suppliers/repair stations conform to contractually agreed obligations based on key performance indicators (KPIs).
  • Issue Repair and Warranty Orders to approved suppliers/repair stations.
  • Ensure internal/external customers are updated on the status of Repair / Lease / Exchange Orders, Conversion & Warranty claims.
  • Handle Order conversion: from Exchange to Sale, from Sale to Exchange, from Sale to Lease, from Lease to Sale, from Exchange to Lease, from Lease to Exchange.
  • Ensure daily communication with the repair stations to guarantee the performance targets of the open repair orders in terms of time, costs & quality.
  • Provide customers with comprehensive and timely information / communication regarding the status of the component repairs and/or alternative service solutions.
  • Ensure the repair order process for Proprietary Parts/Airbus drawing parts runs smoothly.
  • Monitor closely the supply chain upstream (suppliers/repair stations) and downstream (customers) concurrently as an end-to-end process.
  • Act as the direct contact for customers regarding process/status, commercial issues, and AOG (Aircraft On Ground) inquiries/orders.
  • Analyse, assess, and define service solutions (repair/lease/exchange) for airlines or MRO companies – in particular the timely/time-optimized solution delivery in the event of delivery difficulties.
  • Evaluate and assess customer-specific problems/complaints as well as coordination of the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain.
  • Repair, purchase, and sales processing and material process management of AIRBUS drawing parts (spare parts).
  • Control and monitoring of complete orders as well as consolidation of information regarding the overall situation of customer-specific spare parts supply.
  • Control of the contractually agreed delivery times (based on the key performance indicators (KPIs)) and preparation of the higher-level orders.
  • Continuous preparation of potential for improvement along the process chain, including the development of decision templates for general delivery improvements for management.
  • Prepare performance reports when required reflecting: (1) New, closed, and open claims o Shop Processing Time (SPT)/Turn-Around-Time (TAT) (2) Action tracker.
  • Liaise with Airbus engineering department on technical queries.
Supplier/Repair Stations Relations:
  • Initiate follow-up sessions/calls with suppliers/repair stations to ensure contractual Shop Processing Time (SPT) and Turn-Around-Time (TAT) are met and processes are aligned involving the relevant stakeholders.
  • Initiate & follow up on action tracker to ensure improvement plans are met.
Secondary Responsibilities:
  • In agreement with HO ASOMRM, participate in and plan external and internal visits with suppliers/repair stations and customers.
  • In cooperation with ASOMRM Process Specialist, ensure internal and external processes are reviewed and improved where needed.
  • Identify, initiate, or offer suggestions to improve efficiency internally and with suppliers/repair stations and along the value chain.
  • Keep HO ASOMRM, relevant Product Manager/Service Management/Repair Network Management as well as the Process Specialist informed of changes in supplier/repair stations performance.
  • Support the further development of individual repair stations with regards to repair capability in close cooperation with the Repair Network Management team.
  • Monitor and report on political and other conditions in the marketplace of importance to Satair's competitiveness, including competitors' behavior and activities.
Job Requirements:
  • Diploma (Degree in Aeronautics/Aeronautical Engineering is preferred).
  • Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain).
  • Negotiation skills.
  • Professional & practical insight and experience with purchasing and logistics (knowledge of Supply Chain fundamentals).
  • Good working knowledge of English, both written and oral.
  • Working knowledge of SAP.
  • Good analytical and numeracy skills.
  • PC literacy, including word processing, spreadsheets, and database use.
  • Good business acumen.
  • Knowledge of Customer Business & Operations, Customer expectations & needs.
  • Knowledge of Export Control Basics.
  • Technical Data Awareness.
  • Knowledge of Maintenance Oriented Airworthiness Rules & Maintenance operation.
  • IT affinity to support the digitalization of manual processes.
  • First experience in project management (LBIP/Agile...).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.

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