Avionics Repair Specialist
2 weeks ago
We are seeking a highly skilled and experienced Avionics Repair Specialist to join our team at Airbus Singapore Private Limited. As a key member of our Customer Order Desk, you will be responsible for managing repair activities, ensuring timely liaison with customers and repair stations, and updating IT systems databases with repair activity report data.
Key Responsibilities:- Manage daily repair orders, ensuring effective communication with customers and repair stations to meet deadlines.
- Contribute to customer satisfaction and ranking in the Top 3 of supplier ratings.
- Collect and analyze repair activity inputs for regional weekly reporting and invoicing.
- Manage Repair Orders in SAP and/or Excel, updating repair data files for weekly reporting and invoicing.
- Process Purchase Orders received from repair stations in SAP and track repair progress status.
- Monitor Spare Part stocks in Singapore and coordinate with Toulouse for replenishments when required.
- Manage warranty claims and chase outstanding payments for assigned customer portfolio.
- Ensure business continuity and support the 24/7 AOG team as needed.
- Contribute to Transformation and Continuous Improvement projects, including Digitalization initiatives.
- Support Process updates and Knowledge Management.
- Participate in transversal team activities.
- Diploma holder with a minimum of 3 years of experience in Sales Administration or Logistics, preferably with Customer Order Desk experience.
- Independent, tenacious, and solution-driven individual with strong communication skills.
- Customer-oriented with high proficiency in MS Excel, MS Access, and SAP.
- Good spoken and written English, with the ability to speak and write in French a plus.
- Adherence to Airbus level strategy and values, with a focus on cross-functional and multi-cultural relationship management.
- Customer relationship and customer satisfaction-driven, with a strong team work player mindset.
- Comfortable working independently with a high level of autonomy.
- Innovation and transformation projects enabler.
This role requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.
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