Assistant Customer Order Specialist
6 months ago
Job Objectives
Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.
Airbus Avionics headquarters are located in Toulouse. With the objective to increase customers proximity, Airbus Avionics has set up facilities in Singapore and Miami offering regional Customer Support, warehousing and repair capabilities. Repair capabilities exist as well in Kuala Lumpur and China (Beijing, & Jinjiang). Over the past 10 years Airbus Avionics has provided spares and repairs support to all customers in the Asia-Pacific region from Singapore.
The jobholder is responsible for managing repair activities provided by customers on timely manner and update IT systems databases with repair activity report data.
Job Responsibilities
Manage daily repair orders ensuring liaison with customers and repair stations, in due time
Ensures customer satisfaction and contributes to ranking in Top 3 of supplier rating
Collects all repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)
Manage Repair Orders in SAP and/or Excel or any system in place, and update repair data files in preparation of weekly reporting and invoicing
Processes Purchase Orders received from repair stations in SAP and Follow up repair progress status
Monitors Spare Part stocks in Singapore and liaises with Toulouse to ensure appropriate replenishments when required
For his/her customers portfolio, manage warranty claims and chase outstanding payments
Ensure business Continuity and Support 24/7 AOG team if needed
Secondary Responsibilities:
Contribute to Transformation and Continuous improvement projects including Digitalization
Contribute to Process update and Knowledge management
Contribute to transversal team activities
Job Requirements
Diploma holder, with minimum 3 year experience in Sales Administration or Logistics, ideally with Customer Order Desk experience
Independent, tenacious and solution driven
Communications skills
Customer oriented
High proficiency in MS Excel, MS Access and SAP
Good spoken and written English
Ability to speak and write in French, will be a plus
Adhesion to Airbus level strategy and values
Cross functional and Multi-cultural relationship management
Customer relationship and Customer satisfaction driven
Tasks/Deadline oriented
Strong team work player
Comfortable being independent in his/her autonomy scope
Innovation/transformation projects enabler
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Material Support & services-
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