Order Fulfilment Specialist
1 month ago
We are seeking a highly organized and detail-oriented Order Fulfilment Executive to join our team at EDMI Limited. As a key member of our supply chain team, you will be responsible for ensuring seamless order management, inventory control, and coordination of support services.
Key Responsibilities- Order Management
- Act as the primary point of contact for sales personnel and account managers
- Assist in creating new end customer accounts and managing relevant agreements and financials
- Communicate with sales managers and HQ finance staff to ensure accurate information
- Inventory Management
- Work with production planners to prioritize orders and manage stock levels
- Maintain sufficient sample stocks and suggest rework of existing stocks to deplete old stock
- Report on stock levels and ensure accurate inventory management
- Coordination of Support Services
- Follow up on customer-reported issues and manage returns and RMA
- Coordinate shipment and relevant documents between EDMI and customers
- Forecast and S&OP Management
- Participate in monthly forecast and S&OP meetings with sales
- Monitor and track order actualization against forecast and materials leadtime
- Manage risk buy for tender/project-based orders/contracts
- Minimum Diploma in Business Administration or Electrical Engineering
- Preferably 1-2 years of working experience in a similar capacity
- Excellent communication and organizational skills
- Proficiency in MS Office (Outlook and Excel)
- Experience in SAP is an added advantage
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Customer Order Management Specialist
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Customer Order Management Specialist
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