Customer Service Representative

4 weeks ago


Singapur, Singapore Thermo Fisher Scientific Full time

Thermo Fisher Scientific is a world leader in serving science, with revenues of $40 billion. We help our customers accelerate life sciences research, address sophisticated analytical challenges, and improve patient diagnostics and laboratory productivity.

Position Summary

This role is part of the South East Asia & Taiwan Customer Care team and reports to the Supervisor Customer Care of a division. The Customer Service Representative will drive ownership and responsibility for day-to-day order fulfillment tasks and provide excellent services to customers and channel partners.

Key Responsibilities

  • Act as the main contact window for customers, channel partners, and team members through phone, email, and meeting mode of communication.
  • Provide proactive communication on changes or delays and offer alternative options/solutions.
  • Respond reliably and efficiently to customer inquiries, including orders, product availability, pricing, delivery, billing, and documentation.
  • Closely interlock with other functions such as Supply Chain, Warehouse, and Logistics to meet customer expectations.
  • Participate in process improvement and ensure documentation and order processes align with corporate guidelines and compliance.

Requirements

  • Diploma in Logistics/Supply Chain/Life Science or relevant.
  • 3+ years of experience in Customer Service function.
  • Customer service-oriented and excellent phone and email etiquette skills.
  • Proficiency in ERP like Oracle E1, SAP & MS Office preferred.
  • Proficient in both spoken and written English to connect with business associates in SEATW.


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