Customer Service Representative
4 weeks ago
Thermo Fisher Scientific is a world leader in serving science, with revenues of $40 billion. We help our customers accelerate life sciences research, address sophisticated analytical challenges, and improve patient diagnostics and laboratory productivity.
Position Summary
This role is part of the South East Asia & Taiwan Customer Care team and reports to the Supervisor Customer Care of a division. The Customer Service Representative will drive ownership and responsibility for day-to-day order fulfillment tasks and provide excellent services to customers and channel partners.
Key Responsibilities
- Act as the main contact window for customers, channel partners, and team members through phone, email, and meeting mode of communication.
- Provide proactive communication on changes or delays and offer alternative options/solutions.
- Respond reliably and efficiently to customer inquiries, including orders, product availability, pricing, delivery, billing, and documentation.
- Closely interlock with other functions such as Supply Chain, Warehouse, and Logistics to meet customer expectations.
- Participate in process improvement and ensure documentation and order processes align with corporate guidelines and compliance.
Requirements
- Diploma in Logistics/Supply Chain/Life Science or relevant.
- 3+ years of experience in Customer Service function.
- Customer service-oriented and excellent phone and email etiquette skills.
- Proficiency in ERP like Oracle E1, SAP & MS Office preferred.
- Proficient in both spoken and written English to connect with business associates in SEATW.
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