Customer Operations Specialist

4 weeks ago

Singapur, Singapore Agilent Full time

About the Role

We are seeking a highly skilled Customer Operations Specialist to join our team at Agilent Technologies Inc. This role will be responsible for providing exceptional customer service and support to our clients in Korea.

Key Responsibilities

  • Provide pre-sales and post-sales consulting to Agilent customers, focusing on order fulfillment processes, customer service requests, and product changes or returns.
  • Manage and coordinate the end-to-end customer experience, applying knowledge of customer situations, company processes, local laws, and international compliance requirements.
  • Resolve complex customer service issues for multi-country or multi-regional accounts, acting as a liaison between customers and internal organizations.
  • Identify and follow up on business opportunities, and may be responsible for project management of country, regional, or multi-country projects.

Requirements

  • Bachelor's or Master's degree in any field, or equivalent education.
  • 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers/market.
  • Excellent interpersonal communication skills, both in English and Korean (written and verbal).
  • Proficiency in MS Office – Word, Excel, PowerPoint.
  • Knowledge in SAP or similar ERP system is preferred but not mandatory.
  • The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks.
  • Equipped with business acumen, customer-centric mindset, and goal-oriented approach.
  • Ability to handle multiple projects and maintain daily responsibilities.
  • Excellent phone skills with capability to handle high call volumes.
  • Good team player who can cooperate cohesively within the team and with cross-functional teams.
  • Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
  • Proactive and experienced problem solver who can make sound decisions, manage escalation, and deal with strong personalities effectively.
  • Comfortable with technology and IT tools, with keen eye to digitalize work processes.
  • Employing a proactive approach, curiosity to learn, and ability to take initiative and ownership.
  • Ability to work extended shift when necessary, especially on the last few business days of the month.
  • Korean Language expertise is a MUST.

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Travel Required

No

Job Function

Customer Service

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