Customer Operations Quality Assurance Specialist
1 month ago
At Shopee, we're looking for a skilled Quality Assurance Specialist to join our Customer Operations team. As a Quality Assurance Specialist, you will be responsible for analyzing and monitoring operational KPIs, conducting root cause analysis, and implementing quality improvement actions. You will work closely with the Operations team to ensure that our customer service standards are met and exceeded.
Key Responsibilities:- Analyze quality errors and present research to gain acceptance
- Plan and execute quality improvement actions based on the Quality Assurance Scorecard
- Understand key drivers of customer satisfaction and identify opportunities for improvement
- Conduct real-time sampling to review Customer Service Agents' service quality
- Facilitate regular calibration sessions to ensure consistency in quality requirements and standards
- Provide coaching for Customer Service Agents to maintain and improve service quality
- Min. Bachelor's Degree in any major
- At least 1.5 - 2 years of working experience in Customer Service as Quality Assurance (Team Lead is welcome to apply)
- Familiar with Microsoft Excel or Google Spreadsheets
- Critical thinking and problem-solving skills
- Self-starter with a strong sense of curiosity
- Good team player with a positive attitude and strong sense of integrity and responsibility
- Exposure to a strong customer-oriented environment and must be quality service oriented
- Ability to work in a fast-paced and dynamic environment
- Willing to work from the office (Solo) with a 6-month contract
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Helius Full timeQuality Assurance Role at HeliusWe are seeking a skilled Quality Assurance Specialist to join our team at Helius. As a Quality Assurance Specialist, you will be responsible for creating quality measurements to track improvement in products, executing quality improvement testing and activities, and developing quality assurance standards and company...
-
Quality Assurance Specialist
4 weeks ago
Singapur, Singapore Sunningdale Tech Ltd Full timeJob Summary:Sunningdale Tech Ltd is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Responsibilities:Develop and implement quality plans and procedures.Conduct inspections and testing to ensure compliance with quality...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore airbus Full timeJob Title: Quality Assurance SpecialistJoin Satair Pte Ltd as a Quality Assurance Specialist and contribute to the success of our company by ensuring the highest quality standards in our aircraft maintenance and quality assurance processes.Job Responsibilities:Implement and manage an independent quality and safety system to ensure compliance with relevant...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Crédit Agricole CIB Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Crédit Agricole CIB. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our payment systems and core banking applications.Main Responsibilities:Develop and execute test plans to ensure the...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore ST Engineering Full timeJob Title: Quality Assurance SpecialistJob ID: ST EngineeringJob Summary:We are seeking a Quality Assurance Specialist to join our Advanced Manufacturing Design Centre (AMDC) team. The successful candidate will be responsible for leading the quality assurance aspect of AMDC, supporting our quality management system and quality plan, and ensuring the...
-
Software Quality Assurance Specialist
1 month ago
Singapur, Singapore U3 Full timeJob Title: Software Quality Assurance Specialist Job Summary: We are seeking a skilled Software Quality Assurance Specialist to support the development and testing of our middle office operations platform. Key Responsibilities: * Design and implement test frameworks and automation scripts * Collaborate with cross-functional teams to identify and...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Rohde & Schwarz Full timeJoin our team of experts in quality assurance and product development.About the role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Rohde & Schwarz. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, identifying and mitigating risks, and implementing quality...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Mentor Media Full timeJob SummaryWe are seeking a Quality Assurance Specialist to join our team at Mentor Media. As a Quality Assurance Specialist, you will be responsible for conducting inspection activities, identifying nonconforming products, and authorizing the dispatch of conforming products.Key ResponsibilitiesConduct inspection activities as assigned.Identify nonconformity...
-
Aircraft Quality Assurance Specialist
1 month ago
Singapur, Singapore ST Engineering Full timeJob Title: Aircraft Quality Assurance SpecialistAt ST Engineering, we are seeking a highly skilled Aircraft Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our aircraft maintenance operations meet the highest standards of quality and safety.Key Responsibilities:Liaise...
-
Quality Assurance Specialist
4 weeks ago
Singapur, Singapore RECRUIT EXPRESS PTE LTD Full timeJob SummaryAs a Quality Assurance Specialist at Recruit Express Pte Ltd, you will be responsible for ensuring the quality of our services and products. This includes processing customer complaints, performing adverse event investigations, and supporting market action activities. You will also be responsible for authoring annual product reviews and quality...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore MCI Career Services Pte Ltd Full timeJob Title: Quality Assurance SpecialistJob Summary:Seeking a Quality Assurance Specialist to ensure the highest standards of quality in our manufacturing processes. The ideal candidate will have a strong background in quality control and assurance, with experience in plastic packaging and a passion for ensuring customer satisfaction.Key...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Safran Full timeJob SummaryAs a Quality Assurance Specialist at Safran, you will be responsible for ensuring compliance with quality requirements for First Article Inspections. This involves conducting audits of suppliers, supporting them in resolving non-conformities, and managing improvement plans. Strong communication and organizational skills are essential for this...
-
Customer Quality Assurance Specialist
1 month ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob Title: Customer Quality Assurance Engineer Job Summary: We are seeking a highly skilled Customer Quality Assurance Engineer to join our team at Flintex Consulting Pte Ltd. The successful candidate will be responsible for handling customer complaints, managing quality processes, and ensuring compliance with international cable testing standards. Key...
-
Quality Assurance Specialist
4 weeks ago
Singapur, Singapore RECRUIT EXPERT PTE. LTD. Full timeKey Responsibilities:As a Quality Assurance Specialist at RECRUIT EXPERT PTE. LTD., you will work closely with the project team to assist the Quality and Validation Manager Asia region in completing tasks on schedule and within quality standard compliance. Your responsibilities will include the completion of quality, cost, and time validation functions for...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore MCI Career Services Pte Ltd Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at MCI Career Services Pte Ltd. The ideal candidate will have a strong background in quality control and assurance, with a focus on ensuring the highest standards of quality in our products.Key Responsibilities:- Conduct regular...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Kemin Industries Full timeJob SummaryKemin Industries is seeking a highly skilled Quality Assurance Specialist to join our dedicated and highly effective Quality QA/QC team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and safety of our ingredients and products.Key ResponsibilitiesDevelop and implement quality control and quality management...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore ST Engineering Full timeJob Title: Quality Assurance SpecialistAt ST Engineering, we are seeking a Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our manufacturing processes and products.Key Responsibilities:Apply organizational quality systems in manufacturing processes.Interpret technical drawings and...
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore Pfizer Full timeJob Title: QA SpecialistJob SummaryPfizer is seeking a highly skilled QA Specialist to join our quality assurance team. As a QA Specialist, you will be responsible for ensuring the quality and compliance of our pharmaceutical products.Key ResponsibilitiesReview and approve master batch records and subsequent batch records associated with the manufacturing,...
-
Quality Assurance Specialist
4 weeks ago
Singapur, Singapore Activate Interactive Pte Ltd Full timeQuality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at Activate Interactive Pte Ltd. As a Quality Assurance Specialist, you will be responsible for developing and implementing test strategies and test plans, designing test cases and executing tests, and developing and maintaining test automation frameworks and...
-
Quality Assurance and Control Specialist
1 month ago
Singapur, Singapore Talent Trader Group Full timeJob SummaryWe are seeking a highly skilled Quality Assurance and Control Specialist to join our team at Talent Trader Group. As a Quality Assurance and Control Specialist, you will be responsible for developing and implementing quality control processes and procedures for trackwork and railway projects.Key ResponsibilitiesDevelop and implement quality...