Customer Service Resolution Specialist
2 weeks ago
At Prudential plc, we're committed to delivering exceptional customer experiences. As a Customer Service Resolution Specialist, you'll play a vital role in ensuring our Enterprise Business customers and Financial Consultants receive the highest level of support.
Key Responsibilities:- Investigate and resolve customer feedback and escalation cases in a timely and effective manner, ensuring compliance with Service Level Agreements and Key Performance Indicators.
- Collaborate with internal stakeholders to create a positive service experience and drive process improvements.
- Work closely with the PRUPanel Connect team to ensure seamless service delivery with partner healthcare institutions.
- Support the Team Lead in reviewing processes, identifying service gaps, and implementing process improvements.
- Develop comprehensive knowledge of insurance products and operational processes to effectively address customer inquiries.
- Adhere to the company's code of conduct and comply with standard operating procedures for customer data privacy and protection.
- Support initiatives and enhancement projects to improve business processes and systems.
- Collect and analyze data to identify issues and determine financial impact, developing actionable opportunities.
- Support and review UAT test plans/results and work closely with stakeholders to resolve issues and defects.
- Prepare user guides and provide training to end-users on implemented solutions.
We're looking for a skilled and detail-oriented individual to join our team. If you're passionate about delivering exceptional customer experiences and driving business process improvements, we encourage you to apply.
-
Customer Service Resolution Specialist
4 weeks ago
Singapur, Singapore Prudential plc Full timeCustomer Service Resolution SpecialistAt Prudential plc, we're committed to delivering exceptional customer experiences. As a Customer Service Resolution Specialist, you'll play a vital role in ensuring our Enterprise Business customers and Financial Consultants receive top-notch support.Key Responsibilities:Investigate and resolve customer feedback and...
-
Customer Service Resolution Specialist
1 month ago
Singapur, Singapore Prudential plc Full timeCustomer Resolution Support RoleAt Prudential plc, we are committed to delivering exceptional customer experiences. As a Customer Resolution Support professional, you will play a vital role in ensuring our Enterprise Business customers and Financial Consultants receive timely and effective support.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Resolution
6 months ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Legal Counsel
1 month ago
Singapur, Singapore Careers@Gov Full timeJob Title: Legal Counsel - Dispute Resolution SpecialistWe are seeking a highly skilled Legal Counsel - Dispute Resolution Specialist to join our team at Careers@Gov. As a key member of our Legal, Disputes Resolution Division, you will play a critical role in providing legal services to various LTA divisions on all investigations, dispute resolution, and...
-
Legal Counsel
3 weeks ago
Singapur, Singapore Careers@Gov Full timeJob Title: Legal Counsel - Dispute Resolution SpecialistWe are seeking a highly skilled Legal Counsel - Dispute Resolution Specialist to join our team at Careers@Gov. As a key member of our Legal, Disputes Resolution Division, you will play a critical role in providing legal services to various LTA divisions on all investigations, dispute resolution, and...
-
Customer Service Specialist
2 months ago
Singapur, Singapore DBS Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our Corporate Banking team at DBS Bank. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our premier customers.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries...
-
Customer Service Specialist
1 month ago
Singapur, Singapore DBS Bank Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in delivering exceptional customer service and support to our corporate clients.Key ResponsibilitiesProvide timely and effective resolution to customer...
-
Customer Service Specialist
4 weeks ago
Singapur, Singapore DBS Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in delivering exceptional customer service and support to our corporate clients.Key ResponsibilitiesProvide timely and effective resolution to...
-
Dispute Resolution Specialist
1 month ago
Singapur, Singapore Drew & Napier LLC Full timeJob Title: Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Drew & Napier LLC. As a key member of our Corporate & Finance Department, you will be responsible for handling a wide range of disputes and litigation matters, including commercial, civil, and arbitration cases.Key Responsibilities:Assist...
-
Dispute Resolution Specialist
3 weeks ago
Singapur, Singapore Drew & Napier LLC Full timeJob Title: Dispute Resolution SpecialistWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team at Drew & Napier LLC. As a key member of our Corporate & Finance Department, you will be responsible for handling a wide range of disputes and litigation matters, including commercial, civil, and international arbitration...
-
Customer Service Representative
1 month ago
Singapur, Singapore Prudential plc Full time{"Job Title": "Customer Service Specialist", "Job Description": "Job SummaryAt Prudential plc, we are committed to delivering exceptional customer service and experience. We are seeking a highly skilled and motivated Customer Service Specialist to join our team.Key ResponsibilitiesManage email communication with customers and distribution teamsProvide...
-
Incident Resolution Specialist
2 weeks ago
Singapur, Singapore The Edge Partnership Full timeKey ResponsibilitiesCoordinate incident response and resolution with cross-functional teams.Elevate critical cases to prevent service disruptions and delays.Participate in regular incident review meetings and generate service reports for stakeholders.Analyze incident trends and monitor key performance indicators (KPIs).Conduct post-incident reviews to...
-
Incident Resolution Specialist
2 weeks ago
Singapur, Singapore The Edge Partnership Full timeKey ResponsibilitiesDrive swift incident resolution and coordinate with L2/L3 support teams to ensure seamless service delivery.Elevate cases to prevent SLA breaches and minimize downtime.Participate in regular incident review meetings and generate periodic service reports for stakeholders to foster transparency.Analyze incident trends and monitor Incident...
-
Customer Service Representative
2 months ago
Singapur, Singapore Prudential plc Full timeAbout the Role:At Prudential plc, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in achieving this goal.Key Responsibilities:Manage email communication with customers, ensuring timely and effective responses.Provide quality customer service by reviewing, assessing, and responding to...
-
Customer Service Specialist
5 months ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service Specialist
4 weeks ago
Singapur, Singapore Taylor and Francis Full timeJob DescriptionAt Taylor & Francis, we are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our internal and external customers, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to customer...
-
Customer Service Executive
1 month ago
Singapur, Singapore ST Engineering Full timeJob Title: Customer Service ExecutiveJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Executive to join our team at ST Engineering. As a key member of our contact center, you will be responsible for providing exceptional customer service to airlines and customers via various communication channels.Key...
-
Customer Service Representative
3 weeks ago
Singapur, Singapore Prudential plc Full timeJob Title: Customer Service SpecialistJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Prudential plc. As a key member of our customer service team, you will be responsible for delivering exceptional customer service through email communication and online chat.Key Responsibilities:Email Management: Manage day-to-day...
-
Service Delivery Specialist
2 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob SummaryAs a Service Delivery Specialist at Flintex Consulting Pte Ltd, you will be responsible for attending to customer enquiries and complaints, including on-site calls. You will recommend preventive measures and provide prompt and effective resolution to technical problems. Your role will also involve assuaging dissatisfied customers with prompt...
-
Customer Support Specialist
2 months ago
Singapur, Singapore Singapore Post Full timePosition Overview: The role of a Customer Support Specialist involves delivering exceptional service to our clientele through various communication channels. The individual will be responsible for managing inquiries and providing tailored assistance to ensure a seamless customer experience. Key Responsibilities: Handle incoming inquiries via phone and...