Customer Service Specialist

2 days ago


Singapur, Singapore Taylor and Francis Full time
Job Description

At Taylor & Francis, we are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our internal and external customers, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide product information and support to customers.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet and exceed customer satisfaction targets.
Requirements:
  • Fluent English and Japanese language skills.
  • Previous customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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