Specialist, Customer Service Support

1 month ago

Singapur, Singapore SHL Full time
Job Description Customer Success Specialist

We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their relationship with SHL.

Key Responsibilities: Partner with multiple Account Managers to manage a portfolio of clients and client services plans. Monitor and report clients’ usage level /trends on SHL assessment platforms on monthly basis /upon request to assist account managers in up-sell/cross-sell and renewal conversations. Handle inbound requests from all levels of users on a daily basis, act as interface between clients and internal SHL teams to ensure that all client issues are captured, catalogued, and addressed. Provide internal sales support and research to assist Account Managers hit/exceed goals. Schedule and ensure timely completion of client interactions, including Onboarding, Mid-Term Value Reviews, Renewal Calls, etc. Identify cross-sell opportunities with existing clients and schedule Sales Interactions. Build relationships with key stakeholders, create a great client experience to ensure a long and successful relationship, to support renewals and growth. Manage coordination among internal stakeholders to ensure relevant account information is shared and a strategic plan for management of accounts is set. Uphold and improve client satisfaction through continual product and proactive client discovery and communication. Participate in process improvement activities to ensure productive and successful business relationships. Coordinate and oversee client projects with internal teams. Develop operational –level client relationships and references
Required Skills & Experience: Bachelor’s Degree (all majors welcome) Relevant work experience in customer service, sales or account management Excellent written and oral communication skills Excellent relationship-building skills Superior problem solving ability Effective time management skills and ability to work well under pressure Strong attention to detail Excellent organization, multitasking and prioritization skills Ability to work with a wide variety of internal and external stakeholders across different geographies and culture Our Ideal Candidate Also Has: Proficiency with Excel and PowerPoint CRM database management experience
About Us We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale. What SHL can offer you Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about ) Employee benefits package that takes care of you and your family. Support, coaching, and on-the-job development to achieve career success A fun and flexible workplace where you’ll be inspired to do your best work (find out more ) The ability to transform workplaces around the world for others. SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

  • Customer Service Specialist

    2 months ago

    Singapur, Singapore Treasury Wine Estates Full time

    About us Treasury Wine Estates (TWE) is a premium focused, global leader in wine with strong positions in key global markets, supported by an unrivalled global footprint, business model, award-winning premium brand portfolio and a talented global team of over 2,500 people. Listed on the Australian Securities Exchange (ASX), we know that it’s the...

  • Customer Support Specialist

    3 weeks ago

    Singapur, Singapore HUBSPOT ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a...

  • Customer Service Specialist

    2 months ago

    Singapur, Singapore The International Air Transport Association Full time

    Employment Type: Permanent Contract Duration:  At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce,...

  • Customer Service and Logistics Specialist

    5 days ago

    Singapur, Singapore Ferring Pharmaceuticals Full time

    Job Description:Customer Service and Logistics SpecialistAt Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working...

  • Customer Service Specialist

    1 month ago

    Singapur, Singapore Coca Cola Full time

    Description Summary: Customer Service Specialist Based in Tuas, Singapore Pacific Refreshments Pte Ltd (The Coca-Cola Company) is a strategic concentrate manufacturing plant in Asia. We are an export facility, specializing in the manufacturing of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and...

  • Software Support Specialist

    2 weeks ago

    Singapur, Singapore imc AG Full time

    Software Support Specialist at imc AG | softgarden View job here Software Support Specialist Full Time ...

  • Customer Support Specialist

    3 weeks ago

    Singapur, Singapore HUBSPOT ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.In this role, you’ll get...

  • Customer Service Specialist

    3 months ago

    Singapur, Singapore Neuron Mobility Full time

    The Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...

  • Customer Service Resolution

    4 months ago

    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • IT Support Specialist

    3 weeks ago

    Singapur, Singapore Centre for Effective Living Pte Ltd Full time

    This is a full-time on-site role for an Information Technology Support Specialist. The IT Support Specialist will be responsible for technical support, troubleshooting, and providing help desk support for desktop computers and information technology systems. The IT Support Specialist will ensure the smooth operation of IT systems and respond to user...

  • Technical Support Product Specialist

    3 months ago

    Singapur, Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system...

  • Customer Support Specialist, fluent in Japanese

    1 month ago

    Singapur, Singapore PitchBook Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.  Our extensive learning programs and mentorship opportunities help us create a culture of curiosity...

  • Executive, Customer Support

    1 month ago

    Singapur, Singapore ST Engineering Full time

    Title: Executive, Customer Support Job ID: Location: Aero - Airport Road, SG Description: Work Location: Seletar 1 or 2 years fixed term contract (convertible/renewable) Work Hour: 2-3 day duty, 2 day rest. 8AM-8PM / 7:30AM-7:30PM Summary: The job requires the executive to handle service requests from airlines and customers via incoming...

  • Customer Service and Supply Chain Specialist

    4 weeks ago

    Singapur, Singapore Imerys Full time

    Job Summary Customer Service and Supply Chain Specialist (1 year contract) As a Customer Service and Supply Chain Specialist based in Singapore and support Australia operation remotely , you have a wide range of tasks and functions to which assist not only our customers but also the wider organisation:Outbound order fulfilment processingReceive customer...

  • Specialist / Manager, Regional Customer Service (L5b / c)

    4 weeks ago

    Singapur, Singapore Hapag-Lloyd AG Full time

    Specialist / Manager, Regional Customer Service (L5b / c) Specialist / Manager, Regional Customer Service (L5b / c) Full Time Singapore With Professional Experience 7/24/24 1675688 About...

  • Customer Success Specialist

    3 weeks ago

    Singapur, Singapore SHL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their relationship with SHL.Key...

  • Customer Service Specialist – English

    3 months ago

    Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...

  • Senior Specialist, Operations Support Center

    2 months ago

    Singapur, Singapore Cboe Global Markets, Inc. Full time

    Description The Sr. OSC Specialist role is served by veteran financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more of Cboe’s Data and Access Solutions platforms and services (e.g., Hanweck, Silexx, Indices, LiveVol, Trade Alert) as well as supplementary support...

  • Customer Service Specialist

    3 months ago

    Singapur, Singapore Hologic, Inc. Full time

    Accountabilities   Review and entry of Sales Orders into Oracle Manage and direct all Customer order holds/blocks to relevant parties for timely release Manual release (when necessary) of pick lists to 3PL for Customer orders Initiate returns and create RMA in Oracle Work with 3PL to ensure order fulfilment – on time in full (OTIF) Support...

  • Customer Optimization Specialist, Customer Optimization

    2 months ago

    Singapur, Singapore Amazon Web Services Singapore Private Limited - D55 Full time

    We are seeking an Amazon Web Services (AWS) Optimization Specialist with the business and technical acumen to collaborate across multiple business owners, in order to drive successful IT transformation and cloud adoption. Be part of a team focused on working with customers to ensure they’re leveraging the full economic potential of AWS through cloud...