Customer Success Specialist

1 month ago


Singapur, Singapore SHL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their relationship with SHL.


Key Responsibilities:

  • Partner with multiple Account Managers to manage a portfolio of clients and client services plans.
  • Monitor and report clients’ usage level /trends on SHL assessment platforms on monthly basis /upon request to assist account managers in up-sell/cross-sell and renewal conversations.
  • Handle inbound requests from all levels of users on a daily basis, act as interface between clients and internal SHL teams to ensure that all client issues are captured, catalogued, and addressed.
  • Provide internal sales support and research to assist Account Managers hit/exceed goals.
  • Schedule and ensure timely completion of client interactions, including: Onboarding, Mid-Term Value Reviews, Renewal Calls, etc.
  • Identify cross-sell opportunities with existing clients and schedule Sales Interactions.
  • Build relationships with key stakeholders, create a great client experience to ensure a long and successful relationship, to support renewals and growth.
  • Manage coordination among internal stakeholders to ensure relevant account information is shared and a strategic plan for management of accounts is set.
  • Uphold and improve client satisfaction through continual product and proactive client discovery and communication.
  • Participate in process improvement activities to ensure productive and successful business relationships.
  • Coordinate and oversee client projects with internal teams.
  • Develop operational –level client relationships and references

Required Skills & Experience:

  • Bachelor’s Degree (all majors welcome)
  • Relevant work experience in customer service, sales or account management
  • Excellent written and oral communication skills
  • Excellent relationship-building skills
  • Superior problem solving ability
  • Effective time management skills and ability to work well under pressure
  • Strong attention to detail
  • Excellent organization, multitasking and prioritization skills
  • Ability to work with a wide variety of internal and external stakeholders across different geographies and culture

Our Ideal Candidate Also Has:

  • Proficiency with Excel and PowerPoint
  • CRM database management experience

Tell employers what skills you have

CRM
Account Management
Oral Communication Skills
Strong Attention To Detail
Customer Experience
Ability To Work Independently
Process Improvement
Work Well Under Pressure
Problem Solving
Customer Success
Account Management Experience
PowerPoint
Pressure
Excel
Customer Service

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