Customer Success Specialist
1 month ago
We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their relationship with SHL.
Key Responsibilities:
- Partner with multiple Account Managers to manage a portfolio of clients and client services plans.
- Monitor and report clients’ usage level /trends on SHL assessment platforms on monthly basis /upon request to assist account managers in up-sell/cross-sell and renewal conversations.
- Handle inbound requests from all levels of users on a daily basis, act as interface between clients and internal SHL teams to ensure that all client issues are captured, catalogued, and addressed.
- Provide internal sales support and research to assist Account Managers hit/exceed goals.
- Schedule and ensure timely completion of client interactions, including: Onboarding, Mid-Term Value Reviews, Renewal Calls, etc.
- Identify cross-sell opportunities with existing clients and schedule Sales Interactions.
- Build relationships with key stakeholders, create a great client experience to ensure a long and successful relationship, to support renewals and growth.
- Manage coordination among internal stakeholders to ensure relevant account information is shared and a strategic plan for management of accounts is set.
- Uphold and improve client satisfaction through continual product and proactive client discovery and communication.
- Participate in process improvement activities to ensure productive and successful business relationships.
- Coordinate and oversee client projects with internal teams.
- Develop operational –level client relationships and references
Required Skills & Experience:
- Bachelor’s Degree (all majors welcome)
- Relevant work experience in customer service, sales or account management
- Excellent written and oral communication skills
- Excellent relationship-building skills
- Superior problem solving ability
- Effective time management skills and ability to work well under pressure
- Strong attention to detail
- Excellent organization, multitasking and prioritization skills
- Ability to work with a wide variety of internal and external stakeholders across different geographies and culture
Our Ideal Candidate Also Has:
- Proficiency with Excel and PowerPoint
- CRM database management experience
Tell employers what skills you have
CRM
Account Management
Oral Communication Skills
Strong Attention To Detail
Customer Experience
Ability To Work Independently
Process Improvement
Work Well Under Pressure
Problem Solving
Customer Success
Account Management Experience
PowerPoint
Pressure
Excel
Customer Service
-
Manager, Customer Success
2 months ago
Singapur, Singapore MongoDB Full timeThe Onboarding team is a newer team at MongoDB, so we are looking for a leader who can thrive with a high level of ambiguity and change while inspiring the team to deliver a world class customer onboarding experience. Your team will be working directly with our customers during the most critical phase of their customer journey, and you’ll be helping...
-
Manager, Customer Success
3 weeks ago
Singapur, Singapore MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Singapur, Singapore Amazon Web Services Singapore Private Limited - D55 Full timeWe are seeking an Amazon Web Services (AWS) Optimization Specialist with the business and technical acumen to collaborate across multiple business owners, in order to drive successful IT transformation and cloud adoption. Be part of a team focused on working with customers to ensure they’re leveraging the full economic potential of AWS through cloud...
-
Customer Success Manager
1 month ago
Singapur, Singapore Cornerstone OnDemand Full timeWe're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...
-
Consultant, Customer Success
4 months ago
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeYou will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management. What does the role look like? Client Relationship Management: • Develop a positive relationship with customer shareholders, channel...
-
Customer Success Manager
3 months ago
Singapur, Singapore Qlik Full timeDescription What makes usQlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 13 years in a row!Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone...
-
Customer Success Architect
3 months ago
Singapur, Singapore Mixpanel Full timeAbout Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including...
-
Customer Success Manager
1 month ago
Singapur, Singapore Fitch Ratings Full timeAt Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...
-
Customer Success Manager
3 months ago
Singapur, Singapore Zendesk Full timeJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Executive
2 months ago
Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full timeThe Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT...
-
Customer Success Manager
3 months ago
Singapur, Singapore Teradata Full timeCustomer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...
-
Customer Success Advocate
3 months ago
Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Specialist, Customer Service Support
2 months ago
Singapur, Singapore SHL Full timeJob Description Customer Success Specialist We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their...
-
Customer Success Manager
3 months ago
Singapur, Singapore Elsevier (Singapore) Pte Ltd Company Full timeAbout the Role Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios. The focus is on customer retention, renewal growth and identifying any upsell/cross...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Hubble pte Full timeYou will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project...
-
Customer Success Manager
3 months ago
Singapur, Singapore Autodesk Full timePosition Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore Ireckonu Full timeSince 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfected our state-of-the-art product and put a powerful, yet easy-to-use CORE middleware solutions with wrap-around...
-
Customer Success Intern
1 month ago
Singapur, Singapore Rapsodo Full timeRapsodo Inc. is a sports analytics company that employs computer vision and machine learning to help athletes of all levels achieve their peak performance. Our innovative technology applications range from optimizing PGA Tour golfers' launch conditions to enhancing the efficiency of MLB pitchers' breaking balls. Our clientele includes all MLB teams, USA...
-
Director, Customer Success
5 days ago
Singapur, Singapore Braze Full timeAt Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...
-
Customer Success Executive
1 month ago
Singapur, Singapore GlobalWebIndex Full timeLocation : Singapore ️ Office requirement : 2x a week Employment type : Permanent At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Customer Success Executive to play a key role in our customer success team in Singapore. If that’s you, and making a difference...