Customer Success Manager

1 week ago

Singapur, Singapore Qlik Full time

Description

What makes usQlik

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 13 years in a rowOur platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes.

We are a Values-Driven organization, operating over 100 countries with38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you

TheCustomer SuccessOrganization(CSO)

Delivering Customer Success is an important focus for Qlik, we are committed to delighting our customers at every step of their journey. Understanding our customers’ needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.

How you will spend your time as our nextCustomer Success Manager

Customer Success Managers are responsible for becoming experts in customer use cases, needs and business outcomes to proactively identify how our products, services and value proposition can best drive and support our customers’ journey. You will develop an understanding of Qlik products and services to provide high value-add advice to customer stakeholders at all levels. This also includes developing high level understanding of Talend products(recently acquired by Qlik) You will drive the adoption of Qlik at all stages of the customer journey, while building high customer satisfaction, maximizing the value of customer investment, and converting them to Qlik promoters. You will also work closely with Qlik partners to ensure they bring value to Qlik customers and provide successful outcomes. You will also act as the voice of your customers internally at Qlik, providing feedback and insights on how Qlik can better serve our customers. Collaborate with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Qlik’s products. Act as a trusted/strategic advisor to each customer helping to drive the continued value of our products andservices, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.

You will be successful if youhave

At leastthreetwoyears’ experiencein a Customer Success Manager role or similar. Have an independent mindset witha self-driven attitude, who can work with different sets of teams, bring them together, and lead to successful outcomes General knowledge of/experience in the SaaS/Software industry, with the ability to learn about and understand enterprise software products and business solutions; Knowledge of data analytics and data literacy, data movement, project management, cloud and SaaS, customer management Software development,consulting, and project management experience in Data Integration, Data governance, and Analytics space will be an added advantage. Ability to spot new business opportunities in the accounts to drive growth and expansion. Excellent listening, communication and presentation skills with a solid ability to work collaboratively across the organisation and quickly obtain positive visibility and credibility at the C-levelat the Executive level. Ability to influence through persuasion, negotiation, and consensus building. Business levelEnglishmandatory. Additional languages such as Malay or Bahasa will be an added advantage Professional certifications such as PMP, DAMA, Certified Architects, Scrum Master, etc will be an advantage.

Location/Mobility
This position is based in Singapore.

About Qlik

Competitive Benefits package Flexible workingenvironment Giving back is a part of our culture – wegive you a day to change the world. In addition, weencourage our employees to participate inour Learn about our Corporate Responsibility Program by visiting Check out ourcareers in R&D. Checkout our company page on Follow us onInstagramand on Twitter Check usout on

Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the 

AGENCIES:Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

#LI-APAC

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