Consultant, Customer Success
2 weeks ago
You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.
What does the role look like?
Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the "trusted advisor" on Document & Workplace services to address the client's business environment and challenges.
Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
Provide the right training sessions to induce more customers' usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.
Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Account Management team, Services Delivery team, & Professional Services team, etc.
What we are looking for?
• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
• Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
-
Consultant, Customer Success
2 months ago
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeYou will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management. What does the role look like? Client Relationship Management: • Develop a positive relationship with customer shareholders, channel...
-
Customer Success Architect
3 weeks ago
Singapur, Singapore Mixpanel Full timeAbout Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Zendesk Full timeJob DescriptionWe are seeking a dynamic and enthusiastic individual who is passionate about cultivating strong connections and delivering exceptional customer experiences.As Customer Success Managers (CSM), we provide consultation on a range of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite to a diverse...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Zendesk Full timeJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore Recooty Full timeJob ResponsibilitiesReporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
-
Customer Success Executive
4 days ago
Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full timeThe Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore SAP Full timeWhat you’ll do We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Elsevier (Singapore) Pte Ltd Company Full timeAbout the Role Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios. The focus is on customer retention, renewal growth and identifying any upsell/cross...
-
Customer Success Manager
1 week ago
Singapur, Singapore Qlik Full timeDescription What makes usQlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 13 years in a row!Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone...
-
Sr. Consultant, Client Success
3 weeks ago
Singapur, Singapore Visa Full timeJob DescriptionThe Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to...
-
Sr. Consultant, Client Success
3 weeks ago
Singapur, Singapore VISA Full timeJob Description And Responsibilities The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Autodesk Full timePosition Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore Autodesk Full timePosition Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...
-
Customer Success Manager
6 days ago
Singapur, Singapore SAP Full timeWhat you’ll do We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within SAP LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore SHOPLINE Full timeSHOPLINE is Asia's largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We're a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower...
-
Head of Customer Success
2 weeks ago
Singapur, Singapore SHOPLINE Full timeSHOPLINE is Asia's largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We're a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower...
-
Customer Success Manager
4 weeks ago
Singapur, Singapore SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Success/Customer Marketing Associate
4 weeks ago
Singapur, Singapore Vivo Full timeAbout Vivo Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don’t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to...
-
Customer Success Director
2 weeks ago
Singapur, Singapore Anaplan Full timeAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...