Customer Success Manager APAC

2 weeks ago

Singapur, Singapore Grafana Labs Full time

Are you passionate about fostering connections, tackling obstacles, and expanding your tech knowledge? If so, come be part of our Success crew at Grafana Labs.

The Success team is instrumental in guiding customers towards maximizing their business and technical benefits with Grafana. As a Grafana CSM, you will act as a partner to understand and address customer's needs, offering tailored recommendations to meet their goals.

Customer Success Managers will be assigned a dedicated group of customers to nurture a strong partnership by promoting product adoption. This involves utilizing data and insights to engage with customers throughout their Grafana journey.

CSMs oversee the entire post-sales experience, from onboarding to renewal, including regular check-ins, success plan adherence, business reviews, and identifying opportunities for growth. You will need to grasp the service landscape used by our customers and collaborate to ensure success with Grafana at the core. Understanding the popularity of Kubernetes, its correlation with Prometheus, and the distinction between logs, metrics, and traces is key.

Responsibilities:

  • Proactively manage customer portfolio to drive product adoption and secure renewals
  • Enhance and innovate our Customer Success framework to deliver value effectively
  • Collaborate with sales to develop joint account plans, identify risks, growth prospects, and execute strategies
  • Guide customers post-sale, from onboarding to optimization, monitoring usage for upsell opportunities, and managing risks for successful renewals
  • Document and share success stories and interventions
  • Conduct meetings, virtually and in-person, following the Customer Success framework to boost product adoption and ensure retention
  • Maintain professionalism, empathy, business and technical expertise across multiple customers, spotting trends and patterns
  • Proactively engage with customers and internal teams to offer feedback on products and market landscape
  • Enjoy problem-solving to address customer needs, align solutions, and showcase value
  • Identify expansion opportunities in collaboration with account teams based on customer interactions
  • Enhance customer documentation and internal enablement material with the team

Requirements:

  • 2+ years of technical experience, particularly with Open Source technologies or in Metrics/Monitoring/Observability
  • 4+ years of managing a sizable customer portfolio, developing strategies for retention and growth
  • As a startup, you'll tackle diverse, intricate duties requiring sound judgment, teamwork, and leadership. Being remote-first, you should excel in working with a global team
  • Exceptional written and verbal communication skills to collaborate internally and with global customers, adept at articulating our value and product advantages
  • Passion for learning new technologies and willingness to dive into understanding their functionality
  • Thriving on tackling technical challenges and nurturing customer relationships
  • Self-motivated, detail-oriented, keen on continuous learning, and acquiring a deep understanding of our infrastructure and products
  • Strong project management abilities and adept at multitasking in a fast-paced startup environment

In Singapore, the OTE compensation range for this role is 155,000 SGD. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our

  • Head of APAC Customer Success Management

    6 days ago

    Singapur, Singapore Fintechnews Full time

    Head of APAC Customer Success Management Stripe Description About The TeamThe Customer Success team's mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. Few roles provide such a direct impact on the growth of the company and this team manages our most strategic users in APAC. In this leadership role...

  • Head of APAC Customer Success Management

    6 days ago

    Singapur, Singapore Fintechnews Full time

    Head of APAC Customer Success Management Stripe Description About The Team The Customer Success team's mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. Few roles provide such a direct impact on the growth of the company and this team manages our most strategic users in APAC. In this leadership role...

  • Vice President, Customer Success APAC

    2 weeks ago

    Singapur, Singapore Anaplan Full time

    Anaplan is the engine powering the connectivity of back-office systems. Even if our name may not ring a bell, our clientele includes Fortune 50 giants like Coca-Cola, LinkedIn, Adobe, and Bayer, among over 2,000 other companies. They rely on our cutting-edge platform and its built-in AI features to visualize, plan, and guide their operations in real-time....

  • Vice President, Customer Success APAC

    4 weeks ago

    Singapur, Singapore Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...

  • Head of APAC Customer Success Management

    2 weeks ago

    Singapur, Singapore Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...

  • Head of APAC Customer Success Management

    18 hours ago

    Singapur, Singapore Stripe Full time

    Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means...

  • Head of APAC Customer Success Management

    23 hours ago

    Singapur, Singapore Stripe Full time

    Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means...

  • Head of APAC Customer Success Management

    4 weeks ago

    Singapur, Singapore Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Triptease Full time

    About our companyTriptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents.We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined with a...

  • Head of Customer Success

    2 weeks ago

    Singapur, Singapore Recooty Full time

    Job Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...

  • Head of Customer Success

    2 weeks ago

    Singapur, Singapore Recooty Full time

    Job ResponsibilitiesReporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...

  • Customer Success Manager

    1 week ago

    Singapur, Singapore TechTarget Full time

    Customer Success Manager TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Qlik Full time

    Description What makes us Qlik? A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...

  • APAC General Manager and Head of Client Success

    4 weeks ago

    Singapur, Singapore Thought Machine Full time

    Description Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to...

  • Customer Success Manager

    1 week ago

    Singapur, Singapore Qlik Full time

    Description What makes usQlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.A Gartner Magic Quadrant Leader for 13 years in a row!Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone...

  • Manager, Customer Success Manager, APAC

    2 weeks ago

    Singapur, Singapore Deel Full time

    Welcome to Deel and our family of growing companies!Deel is on a mission to help businesses hire talent from anywhere in the world effortlessly. Our global team, consisting of over three thousand individuals across 100+ countries, is dedicated to continuously improving our platform and products to better serve our customers.If you're eager to be part of our...

  • Manager, Customer Success Manager, APAC

    4 weeks ago

    Singapur, Singapore Deel Full time

    Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.  The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...

  • Customer Success Director

    2 weeks ago

    Singapur, Singapore Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...

  • Customer Success Director

    4 weeks ago

    Singapur, Singapore Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...

  • VP, Customer Success Delivery APAC

    2 weeks ago

    Singapur, Singapore ServiceNow Full time

    Job DescriptionThe Team:The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.The Role:As Vice President of Customer Success Delivery...